P R S Plumbing Solutions
Canada House, First Floor 20/20 Business Park, ME16 0LS, United Kingdom
4.3
11 reviews
8 comments
7FRW+JF Maidstone, United Kingdom
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–12
Sunday: Close
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–12
Sunday: Close
I live abroad and need to have someone that’s professional, charges competitive rates and trustworthy to carry out work on my property and Paul certainly meets that criteria.
Thanks Paul and keep up the good work
They said we accepted a digital quote which we never sore and we asked for a copy they sent a duplicate by recreating the order on there system which did not match. Within the first 2 weeks the boiler stopped working heat exchanger had to be replaced by bosch as installers did not want to know. I suspected they did not do the magacleanse clean that we paid for as they did not open all the valve on the radiators before flushing and also we did not see the flushing machine used. We questioned this and the MD got back to us to say this was done but still not sure think he was covering his ***. On the digital quote that we supposedly agreed this was not on the list to be done so why would they have done it. We started to take this further with Citizen advice but they have taken over 4 weeks to reply so we accepted the difference between 25kw and 30kw but decided to not question the flushing as we have not proof. They had converted our open vent system to combi, fit the new boiler and did a magaclense + vib clean flush in 1 day and a bit.
During all this I kept sending email which they kept loosing or did not receive but only on some ones I sent proof of there mistake. I had to switch to phoning because email response was being ignored even when I phone reception to say about email. I recommend that you record your phone calls because you will need proof wish I had.
Citizen advice did come back and said I did have a case against them and said I should take them to small claims but was too late as I agreed the difference. They have reported them to trading standards.