UFH Services Ltd
26 Kings Hill Ave, Kings Hill, West Malling ME19 4AE, United Kingdom
5
12 reviews
8 comments
79GW+PW West Malling, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
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Sunday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
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Sunday: 9–17
I had 2 rooms with non-working electric underfloor heating - both would trip power if they were switched on.
The contact & booking process was very smooth with a clarification call from them on details, work expected and next available dates. The engineer (Brad) also re-confirmed the appointment a few days ahead.
Brad quickly diagnosed the faults on 2 separate rooms, and checked the other working installations, all the time keeping me updated with his findings.
One of the rooms had been so badly installed (wrong sized cables leading to major resistance issues - 18 ohms instead of c150-200ohms, cables clipped using telephone clips, bad connectors etc) that it was not repairable. Brad showed and explained these issues clearly, even apologising that they couldn't fix it, even though it was not their problem installation!
Overall a very professional outfit that did what they said they would, when they said they would and in line with their quote. If you have an underfloor heating issue I would 100% recommend them.
We took a while to get the tile replaced and switched the floor back on. Boom! It tripped our circuits. What?!?! So I called Vicky who didn’t quibble in sending her guy back to us (the same day I called!) as all of their work is guaranteed for 12 months.
Again, quick and accurate diagnosis and he found our friendly tiler had damaged the wire. This is what makes these guys even better - the engineer fixed the damage for no extra charge. Thank you so so so much.
We would highly recommend. Great service, thank you :)
From the very first phone call, Vicky was really helpful and clearly explained what was involved and what I could expect to happen. Their engineer Brad turned up bang on time and was extremely professional throughout, and was happy to answer all my questions. He outlined the various options as he went along, and offered some invaluable advice.
Before I brought UFH in, I had 3 different electricians look at the problems, none of whom could locate the faults. UFH may seem initially a more expensive option, but bog-standard electricians are false economics. UFH have all the right equipment and expertise and therefore have the ability to locate any fault on a single visit.
I would not hesitate for a second to recommend UFH if you have underfloor heating issues.
Brad clearly knows his stuff. Even cleared up all mess !!
Brad the heating engineer turned up and got straight into the job. He was freindly ,professional, curtious and skilled at what he did. He knew straight away what the problem was and how to solve it.
Brilliant service , highly recommended!!