We love Bristol Boiler company. They've serviced our boiler for three years now. When the pressure in our boiler dropped and we had no hot water when our son was months old, they came out and fixed the issue within a few hours. Lin is always cheery and helpful on the phone and Morris has great chat as well as being professional and very good at what he does! We highly recommend.
Will Ridgeon1 year ago
We have used Bristol Boilers for years for annual boiler serving repairs etc. They are always great - super polite and professional, do a great a job and the office are fantastic to deal with.
Mary Rafter1 year ago
Luke was efficient and friendly. Would recommend him to come to your home.
Olly B2 years ago
I managed to book a boiler service at very short notice. The receptionist was very accommodating and the engineer turned up the same day and on time. Maurice the engineer was very professional and helpful, going above and beyond by helping me with a claim on my warranty for a necessary repair he discovered as part of his thorough tests. Would recommend and use again.
Martha Barrett2 years ago
I have used Bristol Boiler Company on a number of occasions for servicing and call outs to my previously old and faulty boiler. Most recently, they installed a brand new boiler for me. I cannot fault the service. The engineers are punctual, personable and professional, and Lin in the office is an absolute pleasure to deal with. Their work is competitively priced and I would highly recommend them.
Matt Davies2 years ago
Always really happy with the service I get from Bristol Boiler Company, very professional and reasonable. Our boiler had a leak so they came round to look at it, and at first sight they thought it could be an expensive job, but after doing extensive tests he concluded there was only a minor issue and it ended up being a very cheap. As I know nothing about boilers, he easily could have been dishonest and told me more needs fixing but he wasn't. He was very honest and professional and that's why I will always use Bristol Boiler Company for future works.
Andrey Bushev2 years ago
Bristol boiler company does not respect the customer or his time.
The saying goes: "you can do something good, fast or cheap." Well, this business defies that saying because they are both bad, slow and expensive.
To write an objective review, I have made use of services from another company so that I can compare them accordingly.
Summary of what went wrong:
2nd quote was 20% higher than the initial quote. For reference, the final quote was £996, the same work was done by another company for £490. Keep in mind, this did not include the cost of the water cylinder itself.
I have first enquired about the installation on 14/09/2021 and agreed to installation on 08/10/2021, as of 23/12/2021 the work still hasn't been started. If I was still interested, it would be allegedly at least another month before it commenced.
I have called the office around 25 times, most times I was promised a callback which I didn't receive for a few days and had to reach out again.
After scheduling time and date to access the property for a quote, someone only came over on the 4th time (stood up 3 times with no notice).
After scheduling the day for installation someone only came over on the 2nd date (stood up the first time with no notice).
After assessing the property the engineer had advised me to get a model that was bigger than the one I had initially planned to use and enquired about installing (planned small, advised large, purchased medium). After coming over to install for the 2nd time (27th Nov) after failing to do the work on (11th Nov) as planned, I was informed that the model was physically too big for space let alone in line with safety guidelines from the manufacturer. Because the work was not done on the day planned, 2 weeks had passed since the purchase of the appliance and I was no longer able to return it through normal returns. Bristol boiler company insists they are not responsible for making sure the appliances are appropriate for the premises and refuses to issue a refund.
Tom Lewis2 years ago
Used when I lived in Clifton and still use now I’m in Stoke Bishop; doing both services and repairs at peak times. Excellent company with great customer service and very friendly and helpful engineers. Really has the feel of a local company who actual want to help in any way they can.
The saying goes: "you can do something good, fast or cheap." Well, this business defies that saying because they are both bad, slow and expensive.
To write an objective review, I have made use of services from another company so that I can compare them accordingly.
Summary of what went wrong:
2nd quote was 20% higher than the initial quote. For reference, the final quote was £996, the same work was done by another company for £490. Keep in mind, this did not include the cost of the water cylinder itself.
I have first enquired about the installation on 14/09/2021 and agreed to installation on 08/10/2021, as of 23/12/2021 the work still hasn't been started. If I was still interested, it would be allegedly at least another month before it commenced.
I have called the office around 25 times, most times I was promised a callback which I didn't receive for a few days and had to reach out again.
After scheduling time and date to access the property for a quote, someone only came over on the 4th time (stood up 3 times with no notice).
After scheduling the day for installation someone only came over on the 2nd date (stood up the first time with no notice).
After assessing the property the engineer had advised me to get a model that was bigger than the one I had initially planned to use and enquired about installing (planned small, advised large, purchased medium).
After coming over to install for the 2nd time (27th Nov) after failing to do the work on (11th Nov) as planned, I was informed that the model was physically too big for space let alone in line with safety guidelines from the manufacturer.
Because the work was not done on the day planned, 2 weeks had passed since the purchase of the appliance and I was no longer able to return it through normal returns.
Bristol boiler company insists they are not responsible for making sure the appliances are appropriate for the premises and refuses to issue a refund.