Alpha Heating (Chesterfield) Ltd

Had original installation and all was fine. But after a spontaneously shattered shower screen, they were extremely unhelpful and non responsive. Abysmal and unhelpful responses such as nothing they can do as past the 12 month warranty, sent us in circles talking to distributors and suppliers. And when it was apparent we would need to pay for a new screen and installation, they didn't respond to emails for request for service and dates and then when we phoned told us it would be 6 months, and told us to order direct from the supplier (who says you have to order via a distributor). I understand the business and being busy, but zero after service or thought for customer's circumstance. This would have a 2 hour job, easy money and would have kept a good customer for future. Just a disappointment.

Thanks to Alpha for the new boiler install. Smooth and efficient service and great communication throughout the process. The installers where very knowledgeable, polite and a pleasure to deal with. Would not hesitate to recommend.

Not sure what the service is like, and I never will. Aggressively reversing up to me, until I pressed my horn, then the driver to stopped. He got out and went into a house on Barn Close for what looked like lunch. If this is the case, I was legally parked outside taking a call. If you live here you don't own the road.
Driver was in his late 20/30s with what looked ginger hair.
The drivers smashed mirror needs changing too.

We would wholeheartedly recommend Alpha to anyone contemplating any plumbing work!
They have been excellent, very flexible and accommodating in every way!
Nothing was too much trouble!
My parents have re-purposed a bedroom and had a completely new bathroom fitted!
The team at Alpha have been outstanding and their work and attention to detail have been exceptional!
In my dads words, ‘they are true craftsmen!’
The bathroom looks fantastic, thanks to Pete, Paul, both Bens, Jamie, Jonathan, Harrison and the whole Alpha team, we cannot thank you enough, 5* service, great job!!!!

SERVICE - Excellent service from when we first walked into Alpha heating,the owners of the company and the office staff all was friendly and welcoming.

WORK CARRIED OUT- Alpha heating designed our new bathroom and they shown us the design on a screen and also sent the design through an email to us for us to go over and change the layout if we wanted.they completely ripped out our old bathroom they disposed of all the rubbish and cleaned the area. All the work force who attended our home was respectful,courteous, friendly but most of all they took pride in their work.

COMMUNICATION-everyday we received emails and text messages letting us know who was attending that day which I thought was excellent we knew who was coming which is great.

I cannot praise and thank Alpha heating enough for giving us our dream bathroom and nothing was too much trouble for them.

Lastly I would like to say all the team who attended our property are an asset to the we will be having you again for our toilet area
🌟 🌟 🌟 🌟 🌟 awarded HIGHLY RECOMMEND ALPHA HEATING LTD
Keith & colette young

My father’s 20 year old boiler failed over the weekend . I asked Alpha to quote for a replacement and they attended the same day to survey the site and seek our requirements. A detailed quote was e mailed later that evening.
Quote accepted and installation arranged for the following weekend. Later offered to bring installation forward by 24 hours which we gratefully accepted.
From initial enquiry to installation was 5 days. Communication and professionalism were excellent throughout.
I had my own boiler installed by Alpha 7 years ago, annual services thereafter and several general plumbing jobs since and would not hesitate in recommending their services.

Had an emergency with my heating central, tried to contact them and they booked me after 3 weeks, so not helpful at all if you don't have an emergency team.

Having been a longstanding domestic customer of Alpha I had never any difficulty with the engineers who were punctual, tidy and appeared to keep our heating in decent running order. Unfortunately I can’t say the same about the office administration.

Since our boiler developed a problem with the fan in October we asked via phone and mail on FOUR separate occasions for the costs to provide a replacement. No reply.

Inevitably three weeks ago the boiler finally packed up on the morning of the first snowfall. Our calls to the office asking for urgent help have also never been answered.

Two days after the breakdown we received a standard mail, asking if they could send someone round to look at our requirement. The fact they installed the current system and been servicing it annually for the past 15 years seems to be irrelevant.

Needless to say, we have gone elsewhere and will never use Alpha Heating again