Chaps - Central Heating and Plumbing Services

Totally different experience from the one other review. Gas boiler leak discovered 8 am. Chaps engineer here by 9 am. Boiler stripped and problem demonstrated to me. Needed boiler replacement. Quote same day. Delivery and installation 2 days later. All completed with minimum disruption; all debris cleared and disposed of.

Excellent service! Had a water leak coming through my ceiling. Spoke to the office who were very helpful on telling me where to turn the water off. Engineer arrived within the hour and repaired the leak within 30 minutes.

Excellent installation of new boiler - team were very tidy and considerate. Highly recommended.

I have worked with Chaps a number of times and each time the communication has been excellent. I have always been kept up to date and informed without needed to chase for updates which is refreshing! Fairly priced too and each member of the team has been polite and friendly to deal with through from when the booking has been made to the engineer who visits!

DO NOT USE....... Called craig at chaps at the beginning of june he came out and diagnosed the fault on my combi boiler. He Ordered the part needed but sald if the part is replaced it may still not work and we would need a new boiler. This is where the good ends. Excuse after excuse the part arrived but wasnt the right one so he couldnt fit it yet still charged me for his time. He re ordered the part which arrived with him a few weeks later but he failed to turn up on 2 different occasions, and now 6 weeks later he has dropped the part off with me and not even attempted to fit it. I have had no heating or hot water for 6 weeks and now im having to find a new heating engineer to finish his job. I am £255 down and still no working boiler. USE HIM AT YOUR PERIL.

Chaps were absolutely brilliant when I had a bad pipe leak at home. They were there very quickly, were very friendly, professional and reassuring and fixed the issue. They were considerate when working in the house and tidied up any mess they made before they left. Chaps have advised me on other projects previously and I have always found them to be trustworthy, knowledgeable and great to work with. They are always my first call in an emergency.

Chaps have been excellent, we had a boiler brake down 3 days before Christmas, they have gone above and beyond driving from Henley into London to obtain a spare part so we have heating over Christmas. Came out yesterday diagnosed the issue picked up the part and back today at 8.15am and completed by 9.15. we have been dealing with Nick and he has been excellent communicating with us regularly giving updates to reassure us. just can’t thank them enough for all their help at such a busy time of the year.
Much appreciated and Thank you Nick and your wonderful team.

Not taking on installs disappointed