Cotswold Energy Group

Early in 2021 we decided to get rid of our aging biomass boiler for an Air Source Heat Pump. We contacted several companies and got 2 quotes. Cotswold Energy were similar in price, but the technical knowledge that Zoe & Simon showed on their first visit to quote gave us confidence that they were the firm to go with, especially as the system we needed wasn't straightforward. (Worth noting that I design commercial heating systems so I can tell when someone doesn't know what they're talking about with a heating system!).
Zoe kept us up to date throughout the whole process, and during the installation the site team were a pleasure to have around. On the whole they kept things clean and tidy, the only issue being brick dust from core drilling through an outside wall, but that was understandable.
The ASHP was installed in September 2021, so we've now had a full winter of it providing our heating. It works very well, keeping our house (part new, part circa 1905) warm and at a stable temperature. I've recommended Cotswold Energy to several friends - we're really pleased with the installation & the system.

Good System but poor communications

The air source heat pump and heating alterations installed by Cotswold Energy are generally working well but there were a number of issues, largely down to very poor internal communications, which mean that the system is not ideal.
Lack of communication between the survey team and the installers has meant that the pump could not be located where originally planned and a significant amount of ugly external piping has been left on show.
During the installation, quite a number of minor snags had to be rectified at later visits and workmen regularly turned up not at the time booked or not at all.
Since installation the system appears to work well apart from the holiday function which was reported not working in January and is still awaiting rectification.

Replacement Heat Pump. Our 11 year old heat pump had failed and replacement parts were not available so we were without heating in March. CEG provided a good price compared to other suppliers and were also able to offer me the air source heat pump that I wanted "off the shelf" due to another customer having just changed their mind on system size. Installation was 2 weeks later and completed very neatly in less than a day. We now have a more controllable system that keeps us warmer than the previous ASHP. A year later we haven't had any problems at all.

We've now had our heat pump, fitted by Cotswold energy, for over a year and I can see that the efficiency is truly 3x better than our previous standard modern gas boiler.
CEG had done a very tidy job at the installation and they haven't needed to come back apart from a system service recently. Would recommend both heat pumps and CEG.

It’s the first time I’ve left a negative review for a company, which I do not do lightly. However, we had such a poor experience with Cotswold Energy I feel obligated to warn others.

We entered into a contract with Cotswold Energy to supply and install an air source heat pump and underfloor heating system at our property. The positive reviews were one of the reasons we decided to employ Cotswold Energy but unfortunately we were severely let down by their capabilities and attitude. There were changes in key staff involved with our project with apparently no handover as we received conflicting information from different colleagues regarding details of our project. Problems were exacerbated by the fact that they employed a subcontractor for an important aspect of the work. We did not receive any written plans of the system or any written specifications for the expected preparatory work. The assigned project manager - who was also one of the company directors - did not appear to have any detailed knowledge about the specifics of our job and seemed unaware of aspects that we had discussed with other colleagues. He seemed to rely on the guidance of their unreliable subcontractor for direction. The situation led to a disagreement between us and ultimately we had to employ a new company to complete the work. The attitude of the management in dealing with our complaints was dismissive, rude and unhelpful. The company was unwilling to admit any fault and continually tried to shift blame for their mistakes onto us, despite the fact that they had failed to adhere to the renewable energy consumer code and the agreed contract.

Our experience with Cotswold Energy has caused us unnecessary stress and delays and we would strongly advise anyone looking to install a renewable heating system to avoid this company.

Cotswold Energy Group installed our system a few years back and with everything happening with energy nowadays, what a great decision we made. We are quietly smiling at everyone with massive monthly bills and now have a great heating system. The whole project by CGG was professional and they delivered a fantastic green solution that with our solar panels and battery we are very happy.

I have just had an air source heat pump installed. I am very happy with the system, it is very efficient and given some playing about with the setup it is now heating my home very nicely :-)

There were a couple of issues after the initial install, due to a lack of testing of the system. However the companies customer service is very good, they have since resolved the issues and taken time to explain they system to me and how to resolve minor issues myself in the future. They have also given me numbers I can call out of hours to get help with any emergency issues.

Cotswold Energy Installed our Air Source Sump last year connecting it to existing underfloor heating and radiators and replacing our old hot water tank. From start to finish Tom and his staff were professional designing and specifying an installation which has proven to be excellent, providing us with a lovely warm house. The specification has proved to be perfect with the installation carried out professionally on time and budget.
Twelve months on Cotswold Energy have just carried out our annual service to the same high standards.
We can thoroughly recommend Cotswold Group.