Valve Kings

Valve Kings provided me with a faulty item and I contacted them to request a refund / replacement. They told me to return the original item in order to test and confirm the fault. I sent the item back to them and had to pay for the cost of return postage. They confirmed the fault and sent a replacement valve. They refused to cover the cost of return postage even though the goods provided by them were faulty. Under the Consumer Rights Act where the goods are returned due to being faulty the customer is entitled to return the goods and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. This was exactly the case in this situation. I relayed this information to Valve Kings but they have ignored all my attempts to contact them for the last eight weeks. I would advise people not to purchase from them as they do not follow the law when it comes to consumer rights and will not respond to your attempts to contact them.

Great service, highly recommend. Dan was really helpful and supportive with the issue, going the extra mile to help me.

I’m very pleased with my new bathroom. Valve Kings designed my bathroom in 3D images , helped me to choose the right products to fit in my small bathroom. From beginning to end all the process was great. I cannot recommend highly enough. Thank you Valve Kings

I'd been meaning to buy a towel rail for ages when a friend mentioned the name Valve Kings. I looked them up online and chatted to a member of staff who helped me choose the right model for my bathroom. Very happy with the result - excellent service and an excellent product!

Purchased multiple radiators from this company and the quality and delivery has been excellent every time! Slowly getting round the house changing the radiators and will be using again. The repeat customer discount voucher was appreciated!

Recently purchased some radiators for my new home and I’m very happy with the quality of them, they were very well packaged and delivery was super fast, I will definitely recommend 5*

Quality products and helpful staff. My plumber recommended them and they had everything I needed, I will definitely use again.