The Homewares Company
623 High Rd. Leyton, London E10 6RF, United Kingdom
2.1
15 reviews
8 comments
HX9R+RJ London, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: Close
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: Close
Worst customer service ever!!!
I ordered an Aladdin water bottle which was advertised leak proof but when i received the bottle it leaked many times in my handbag causing damage to many valuable items. I then requested a refund at the beginning of December and have chased them many many times via email for the refund and all i hear back from them is we need to speak to finance. Today i decided to call them and they tell me that they haven't received the item but I don't believe them. Why did they not tell me that two months ago? Never did they apologise to me or make an effort to help. I asked to speak to a manager and was told that they wouldn't take my call. DISASTER and waste of money!!!
They take your money then totally ignore your emails asking where the product is.
I haven't even had a refund.
AVOID AVOID AVOID
Put in all of my usual card details to pay for a £20 clock, before my details disappeared and I was suddenly told ‘this payment type cannot be processed, please pay via PayPal’. Left their website, thinking that was an unusual request. 5 days later, £450 had left my account using TransferGo.com, who were very unhelpful in resolving the issue. Luckily, my bank refunded the amount. Have reported.