Robert Dyas Wimbledon

There's a guy who works there at the weekend (I think his name is Barry) who's fantastic, he helped me out loads to do with an aerial connection and it was clear he knows his stuff. He goes around the shop asking people if they need any help and is almost always able to help people. Good work! I hope this reaches him

I went to Robert Dyas this morning. At the entrance, I was told abruptly by the young woman on the door to wait. When a couple of people had exited, she flicked her hand at me as a signal to go in. No please, no thank you for waiting.
I appreciate the need for social distancing, and to regulate the number of customers in store. What I do not appreciate is bad manners.

I went into Robert Dyas in Wimbledon yesterday, 6th March to buy some containers and as I was waiting to pay, the cashier coughed up some phlegm and looked at it as we were standing there! I was so disgusted, I left the containers and walked out of there as fast as I could!
With the present health advise in place, I find it shocking that the staff haven’t been reminded how to follow basic hygiene....
Not going back, that’s for sure :/

Warning not to use this company, i did order my shed which was wrong size and return on 27th of may which was collected by robert dyas and since then we have been waiting for refund, i have been chasing since then but not getting anywhere, I been talking to William,Martha,Matt but no luck, i wood not use this company very bad service. I would not give even one star, Last email i had on monday since then heard nothing.

Their really great staff in there, as I'm on a mobility scooter the staff ask as soon as I go through the door if they can help, so I just ask for what I'm looking for and they go off and find it and bring options for me to choose from which is nice so I'm still making the choice! Would definitely recommend this shop as a great place for disabled person to shop, it nice a quite to early mornings so if you are going there to have a look around it's easier up to about 10.30am most days.

Went last Thursday to return a floor standing cooler delivered to my house - unopened, as I no longer needed it. Upon entering the store, the staff members at the entrance and the till were both frowning at me. No ‘hello, how can I help’ attitude. They said their manager would do the refund. The manager, slim lady with blond/light brown bob, slightly wavy haircut reluctantly started the process. The receipt in the packaging didn’t have my card details (poor Robert Dyas systems) hence I showed her my email containing the payment details and bank statement on my phone confirming that the transaction was from the debit card I had in my hand. She looked at my disbelievingly and said ‘ok if that’s really the card you paid with as you say you did’ twice as if I was a liar?!?! Then - it gets even better, as she still treated my like a liar and she asked for a signature to match that on the card. Funnily enough I had another card but on that too, the ball point pen signature had faded. I tried to argue that both are my own cards (incredulous I know!) - she reluctantly processed the refund on the card machine. I requested a receipt from the machine as proof that the transaction had happened, she insisted that it wasn’t needed, couldn’t be provided and was in the piece of paper that came inside my package (?!?) - I had to stand my ground and mentioned that for EVERY online purchase instore refund transaction a receipt is always provided from the card machine therefore it had to be given to me. She insisted I wasn’t wrong when after a while her and her till colleague realised that the refund receipt was stuck in the printer of the card machine (?!) and gave it to me. Absolutely APPALLING and DISGUSTING experience from unwelcoming staff and a CLUELESS manager who doesn’t know how to do her job - needless to say all of the staff present in the store that day and their attitude suggested that they were in DIRE need of ED&I training. Will be taking this further with the head office. AVOID at all costs!!!

I am very satisfied with my purchase once again from Robert Dyas. Very good service, everybody who works at Wimbledon store is very helpful and this time Alex helped me to find the best parasol for my needs. Thank you.

There is an gentleman here who is always helpful and knowledgeable. I really like to shop here rather than going to the internet as it has what I need when it breaks down.