Dunelm

Great big store, amazingly relaxing shopping atmosphere. Best: the Café upstairs! Large latte (I'd call it a jumbo latte) for only £2.55. Articles: great range for very good prices! I tried to find something they don't have, but they've got it all. High-quality products and looots of unique little pieces but absolutely affordable. The staff is all very friendly. Top shopping experience, thank you. :)

Had a great coffee and cream tea with fresh scone. Nice atmosphere and friendly staff. Bought some great curtains as well!

Click and collect service is inflexible. I ordered an item the night before and the email highlighting twice the item would be available after 3 hours. The next day I went to the store and it’s not ready. They said that I needed to wait for a second email. In fact the first email did mention it when I saw it again but I got confused by what they highlighted in the email and at the checkout page “items available after 3 hours”. However, the staff in the store/warehouse were being so inflexible and worked like a robot that they refused to prioritise the order given the fact the customer was already in the store. Other people were probably just sitting at home and I don’t understand why the staff can’t prioritise and be more personal and they have to strictly change procedures in the system.
This is not a service provided by human beings. They only follow procedures but never change when a different situation comes up. If it’s a small store. There might be a bit more personalised experience.

Cafe is very nice. The hazelnut hot chocolate is amazing and the pulled beef toastie is spot on 👌🏻. Sells loads of cool things for the home at very reasonable prices.

I have given 5 stars because of the high level of excellent customer service from a lady named Diane.
she is very knowledgeable and helpful in her department, and nothing was too much with the questions I had.

Terrible customer service from the manager that worked on 28th of Jan. She is very rude! The staff on the shop floor are really helpful and nice. The manager needs to be retrained how she talks to customers in a respectful manner.

It was my first time to this branch and to Dunelm. Got to say I was impressed with the store. Plenty of items to browse and buy. Lots of stuff in stock. Prices were reasonable. Plenty of free car parking as well.

Very busy store. Need more tills would be my recommendation. Staff all professional and nice.

Will be coming back here again that is for sure.

It's situation near public transport as well so that's another plus.

A lot of the items dont have prices and it seems to be a lot of the higher priced items in a section! Sneaky.
Knife sharpeners were all priced up but the one I wanted had no price and turned put to be over £20 when I got to the till. The staff member just raised their eyebrows and seemed to agree with me when I expressed my concern about misprinted items.

Don't seem to have a lot of atocked items, a lot of the rugs weren't in stock and for the roller blinds only had 2 of each where I needed 3 the same, only had one option in the end.

Staff mostly helpful.