Robert Dyas Gracechurch Street

Unbelievably rude staff. Today twenty minutes before closing I went in to buy a frying pan and picked one that was 33% off. It turns out that discount was mistakenly left on the shelves when it was supposed to no longer apply, but that’s not the main issue. No they literally *ripped* the pan out of my mothers hands, took the discount off then gave it back to her, and then when we took 5 seconds to discuss whether we still wanted to get the pan or not (not exaggerating, literally just 5 seconds) they got angry and started acting exasperated and started rushing us. So they gave us a false price, almost doubled it out of nowhere and then got angry at us for not just throwing the extra money at them instantly all at the same time. I’ve literally never been treated so poorly in my 3 years in London. Will never ever go there again. If the standards for hiring are so low I do not care for any of their products.

Most unfriendly staff in that shop apart from the store manager who is very helpful. Other shop assistants have an attitude and it feels like you are bothering them when you need their help. My advice: unless you have no choice go to another branch where friendly faces will treat you better.

The lady at the till upstairs was so rude and miserable. I was waiting in the line, the person at the till left but the lady didn't say ”next please” so I thought I wouldn't move forward to be polite (just in case she's busy with something).

The person behind me asked if I was in the queue and I said I wasn’t sure if the lady was ready. She said yes so I moved forward and asked her if I can get a quote to post an item via DHL.

She said ”no” in the bluntest way but there were DHL stickers at the till. Then she said I had to go downstairs. The Assistant Manager downstairs was very helpful though. I'm not expecting super friendly service but at least be professional.

Terry was a delight! helped me to post a parcel home, just in time for Christmas. Very kind nature and fantastic communication skills.

Shop really well stocked.

Thank you Terry!

Our wheelchair lost a nut and a bolt. Under the helpful assistance of Terry, we managed to fix it and find the appropriate tools for the job. He even helped to improve the mechanics of it. Definitely strong technical knowledge with great service

So grateful that this shop is here. There's always some nice stuff for your home here. From hardware to homeware, decorations and more. The basement in this location is bigger than the ground floor, so there's lots more in there than y you might think.

Very nice shop with a wide range of home goods. The basement is surprisingly large so you should have no problem finding any specific thing you need. Affordable prices as well.

A lady on the ground floor assisted me in the choice of candle ceiling lights. She was very helpful and didn't hurry me at all. A pleasant experience.