The Range

Looking for help from staff? You’ll be lucky.

Check out staff? I don’t know what I did to offer him but he wasn’t exchanging pleasantries with me.

The staff walk off as soon as you look at them.

The quality of the goods is shockingly bad; so it’s probably a good than no one helped me as i would have ended buying something.

Thinking of shoplifting? Then I would imagine this shop is ideal because no one is going to speak to you to stop you.

I have only given 4 stars as I was in a bit of a rush and had little time to spend here. But I will visit again for a thorough look soon.

It is great that they have an Iceland inside as I got a few bits.

Great customer service from Bon who works in the backyard. I was looking for a product and there was no staff on the shop floor. I saw him near the entrance of the store room and asked his help. He tried his best to find the product but couldn’t locate it. I was about to leave the store and he came quickly and informed me that he found the product and took me where it was. He is a great example for great customer service and this rating is given purely for his service.Should have staff like him on the shop floor to help customers .

Great place to get bits for your home or as gifts. Everything is so reasonably priced and you could spend hours in there. There is such a vast amount of variety inside. I love going to the Range and I've never left without buying something. Highly recommend it if you've never been.

Service is terrible, never know which till is open, never enough tills if busy.
I try to go early then I don't have to deal with it.
I only go to the range for the Iceland section, it's usually well stocked and a good price.
Staff are quite rude, they'd rather chat than serve, the store is often messy with stock going out and empty packaging, not the best store to visit, definitely needs a better management system.

What was supposed to be a happy shopping experience turned out to be horrible and I left with anxiety…I was humiliated by the customer service cashier named Mary. She found it funny to ignore me while she overlooked me and served other customers even though I was at the front of the queue. I went into the store to return an item, Mary took it upon herself to pull apart the blinds to check it there were any missing parts. She made sure to tell me that some customers steal items from products they buy. After examining the blinds, there was nothing missing!!

Another customer asked her for help and instantly Mary stopped serving me and went to help them... and did it several times including another incident when she started having a conversation with a work colleague! I have never felt so embarrassed and humiliated. I will never recommend the Range to friends or family. What makes this situation worse is when I asked her for her name she didn’t even look at me and proceeded to talk to a work colleague again!! To further the humiliation, she completely ignored me when I asked her for her pen so I can write her name down… I had my hand out and she just ignored me. I was treated horribly by her and I still don’t know why.

After speaking to Rob the manager a few days later he assured me that he would call me back and he never did… HORRIBLE STAFF AND MANAGERS WHO JUST DON’T CARE ABOUT THE CUSTOMERS. I WILL NEVER SHOP THERE AGAIN!

I went into the Range yesterday and brought a few bits including a Sanex shower gel. Unfortunately I left this item at the checkout so went back with my receipt today and explained what had happened to a man who seemed to be in charge.
He wasn’t helpful at all, he looked in the lost property book!!!!!!! An item sold by them would NOT be handed in as lost property. I even told him who the cashier was as he had asked him to collect the baskets.
I was made to feel like a lying thief over a shower gel that cost £2.79. His attitude was abrupt and belittling. I am in my 70’s and don’t like my character being judged by a self important manager who is a bad representative of the company. Not good customer service. I left feeling very down trodden by his attitude and dismissive nature.

Lovely items at reasonable prices. great products for all rooms of the house and they are good quality and worth the money. Have got some lovely Xmas decorations and wax melt burners from here.

Staff are very unbothered and seem unwilling to help. They bigger off if you walk towards them.

Checkout takes a while and don’t think service with a smile exists in this place.

Love the items but staff are miserable. Wouldn’t return her again.