Robert Dyas Guildford

Maxine is a horrible supervisor. My experience in the store today was a nightmare! I’m not sure how the management of Robert Dyas made her to be a supervisor I would never let her to be anything more than a shop assistant.

Great store just shame the lift has been broken for over 3 months. Missing out on some customers here but still great staff and always on hand to help

Terrible customer experiences at your Guildford shop: the manager is happy to collect money from a transaction but not to accept responsibility when things may go wrong!!!
I was just trying to check the product AFTER I paid, the manager said I’m too busy to look after your need, don’t block the way!

Everytime I go i get great service, the staff is amazing

Previously good store now inaccessible.

The store has historically been very useful - good range of DIY items & friendly staff...

But for the past ~14months, the lift has been broken. Staff mentioned that head office has just stopped listening when they raise this.

Making the main DIY items totally inaccessible and not pursing a fix or (e.g.) moving some key DIY items downstairs is poor.

Just been in to the store lady that worked there was down right rude. I have an exemption card as I can’t wear a mask due to medical reason I don’t have to justify why but I politely asked if she had a certain item in stock to which she shouted at me “where’s your mask” I showed her my exemption card to which she tutted. She didn’t even look at the item I asked about and walked if shouting “no” very bluntly. Think you need to teach your staff some manners!

Brilliant customer services, always helpful and always polite.
If only other stores were half as helpful the high Street would be a much happier place

Great shop with lots of essentials for DIY, cleaning and plenty of stuff for gardens and kitchen too. Staff are really friendly and helpful too, particularly Tibor (hope I've spelt that right!)