Dunelm

Nice place, easy to manoeuvre around. Always parking spaces outside as it's on a retail park.
A toilet upstairs, and a lift is available for customer use.
A small cafe upstairs too selling hot and cold food.
Busiest times seem to be Saturdays...
Many tills so service always seems to be fast..

Great customer service. Staff went out of their way to be helpful. One star dropped for not having the items available in store or online, not Dunhelm's fault with current supply chain issues, but does have a negative effect on the customer experience.

Disgusting customer service. My mum was removed from the shop because her online order was delivered damaged and the product was not what she expected, but the staff refused a return and removed her from the shop.

She bought a 15 tog duvet for £95 but upon opening it she realised how thin the duvet was, and my mum has a 13 tog she bought two years ago for £75 and its much thicker. She wasnt happy with the product so went to the Wellingborough store to return. However since the staff saw it was open, they refused a return. My mum explained the situation; she didnt know the 15 tog would be lower quality than the 13 tog and wasn’t satisfied with the product. She believed it was a wrong duvet as it was way thinner. The supervisor did not want to acknowledge my mums reasoning and dealt with her rudely. Supervisor also mentioned she also returned a mattress topper recently. HOWEVER, that time the staff agreed it was faulty, and that the reviews were mostly negative. So not sure why that was mentioned? Made my mum seem like she buys and returns carelessly. My mum has never bought and returned something if she thinks its good. She had always shopped from Dunelm for a very long time; all her duvets and pillows are from Dunelm as she loves the quality and durability. She has never experienced such a degrading scene in her life. I am ashamed of the supervisors behaviour as she made ALL staff refuse to serve my mum. Its put her down mentally as she absolutely loves shopping in Dunelm, but the staff have now made her insecure to go inside ever again.

Love this shop so much. Hard not to come out without buying something. Good range of products and excellent value

Sale prices not clearly displayed and when asked the staff in store was told to go to the till to check. The staff in store were sorting out the reduced items I was enquiring about which was odd.

Quite judgemental staff.

I went into buy a product. Refused service. Went to leave and they spoke about me on the their walkie talkies like I was a criminal.

The woman on the tills threw me the dirtiest look I've ever had. Made me feel like animal.

I don't rate this shop.

Just visited this stored. Joined the queue straight away as I needed to make an online return. I witnessed the cashier just stand there completely idle after seeing to the previous customer. I asked her if she was serving and then she called me over. I told her straight away that was unacceptable as there is a queue of people waiting to be served. Instead of apologising she defended her actions. This makes me feel as though Dunelm does not care about the customers. Making us look like idiots waiting to be served like cattle. We do not enjoy waiting for no reason. I did not come to Dunlem to stand in the queue idle however I understand we have to wait but to witness an ideal member of stand doing absolutely nothing is appalling.

A manager came over and started discussing the matter right in front of the cashier which is an appealing management style.

This is my experiance at Dunelm Wellingbourgh at 15:20 on 28 Dec 2022. I'm glad I do everything online however I had to go in for a return.

A lot more choice than what I was expecting and at some decent prices too . Need to go again after all the sales madness