AGA Cobham

Big store, plenty of stock about but not overly friendly staff when I visited.

Please do not order through Aga reminiscing about what they once were. The new ovens do not give out heat like the old ones, so they no longer heat the kitchen....... thats if you are lucky enough to get one that works at all, or if you receive the right oven as in my friends case. The service is dreadful since i believe an American company took over and laid off most of the work force to cut costs. Prices remain high £12,000 plus per oven, so you would expect some sort of service . Unfortunately not. Here is our experience. We ordered an Aga last year to be installed before Christmas. Site survey was carried out by their wonderful and knowledgable in house surveyor Jim - i don't know how we would have understood how we had to prepare the site without him. Be aware - they have now made all these surveyors redundant to cut costs. I scheduled in outside builders, electricians, gas engineers and chimney sweeps to do works as specified by Jim between removal of old AGA and installation of new AGA. Removal did not happen on set date, due to their contractors running late on another job, instead we had to wait over a week for them to return to take out the old Aga. I had to reschedule all of outside contractors to do works just before Christmas (almost impossible) for pre Christmas installation. This came at a great cost which eventually Aga agreed to cover but no extra for time and inconvenience. Aga installed just before Christmas, we were away so were not able to test but we were assured all worked. Arrived back Christmas eve to cook dinner Christmas day for fourteen people. I put Turkey in overnight as per instructions in the Aga cook book expecting to wake up on Christmas day morning to the wonderful aroma of baked turkey wafting up the stairs....... but no, the turkey was raw in the oven. The oven was not cooking. Christmas day dinner was ruined. I phoned Aga straight after Christmas and was assured that they would sort out the problem and that we would be compensated for all of the problems. They sent someone out. He tried to fix it. Two days later it stopped working. I phoned Aga, they assured me they would fix the problem and don't worry they would compensate us. They sent someone out, he changed another part. It stopped working. In total it took six call outs, many excuses, lots of changed parts and almost two months later for them to finally fix (in their eyes) the problem. "But you will be compensated" said Aga.The oven still doesn't cook properly, although they claim it does. They have run a temperature check which apparently is enough. They haven't actually tried to cook anything in it. The good news is the flame now remains on. The bad news is the oven no longer heats the kitchen like it used to. Finally Aga's big offer of compensation came £250 and a cooking course at the Aga shop in Cobham! I politely asked them to come back with a offer that reflected both the price of the oven and the level of inconvenience. They didn't come back to me, they seem to have instead closed the case. They refuse to answer my emails / calls (5 currently outstanding), they never did send any compensation and the oven still doesn't work. They really are the worst company to deal with and from talking to friends I understand i am not alone in my experience with them. Please forget your love affaire with the old Aga, that product no longer exists. Time to find a new English tradition that our grandchildren and their children can love.

Helpful friendly and well informed staff. If you are thinking of buying an Aga I highly recomend this store.

Helpful staff

Excellent efficient service & quality products.

Love this shop staff are very helpful, Natalie & Denise are very helpful. We was having our kitchen re done and wanted to aga went to a demo at the store.

We was blown away with the aga and ordered one on the spot can't recommend them enough