The London Independent Hospital

Today’s experience in the hospital has been amazing. I felt overwhelmed by the kindness, patience and professionalism I’ve experience here. I felt reassured all the time and the specialists have been very helpful in explained everything about the procedure (the anaesthetist has been explaining everything to me and I felt reassured, the same as the surgeon, alongside with the assistants). I’ve been given privacy before and after the surgery and I greatly appreciated it. Lucy, has been simply amazing. She’s been so kind, reassuring and helpful. She made me feel safe and looked after in a such a lovely way. She made my day and I’ll always remember her!

6 days ago I had a full hip replacement done at the London Independent hospital. From the beginning to the end the care and attention was great. My surgeon Mr Dawson-Bowling is a model professional and installs certainty and confidence. A big thank yo to all the nurses, catering and physios especially Hafsa, they are all lovely amazing people. I’m healing great and looking forward to a pain free future - Thank you

I was very nervous about coming here as I’ve never spent any time in hospital but everyone has been so lovely I needn’t have worried. The receptionists are friendly and efficient. Then I met Nigel who was doing all my pre op checks and he was so friendly and made me laugh so much I felt instantly relaxed. The consultant popped in to say hello and all the theatre team were great, very upbeat and super efficient. Nurse Reg who did my discharge was lovely and very helpful. The rooms and facilities were top class too. My experience at the London independent has been a pleasure and you can’t say that very often when talking about hospital! Well done everyone!

Sadly is the worst hospital I am having to deal with at the moment.
I was trying for an appointment earlier this year that took months to be placed, and then closer to the date they rescheduled for a couple months later.
Finally after the appointment I had to be booked for an MRI. For my results they cancelled the appointment within 1 hour of the time that was supposed to happen!
Days after, I receive a passive aggressive call on how I don’t answer their call, which I never knew that they called me. All I imagine is that they were calling with private ID caller which I would never imagine it was from the hospital, otherwise I’d definitely pick up. I just wouldn’t expect a hospital to do that so I never bothered accepting the calls.
But considering during all this year I never managed to get in touch with them all the time I call, it’s clever from them to hide the phone numbers that they can actually be reachable.
It’s literally going for nearly 1 year and I never managed to get in touch with them by phone until today. Which they were absolutely rude.
I also suffer from anxiety and to be on a call dealing with very bad unempathetic costumer service was certainly not good for me.
The reason of my call today was because months ago the doctor told me my MRI results, saying he would refer me to someone else which I’d need a surgery, and therefore I didn’t need to take any actions as he was doing everything already and I didn’t even need to deal with him anymore (his words). After more than one month with no update and not managing to get in touch by phone, I decided going to the hospital in person to check what was happening, which no one there knew what happened to my case, so they said they were going to contact my doctor to check and then contact me within 1 week to update. It’s going for 1 month now and I still don’t know what it’s going on. After the call today I still don’t know what’s happening and it’s really frustrating.
On top of that, on the first months the hospital kept sending sensitive information about my health to the wrong address, which I only found out a few months after by someone.
I just really hope all this miscommunication is not due to the same thing happening!

My son had a shoulder op procedure here Saturday gone and I was impresses the staff were very friendly and made him feel at ease and kept him/us up to date. Quiet nice little hospital with great staff! Really happy the NHS directed him here :) now his on his way to recovery! Thanks to all the wonderful staff, and his consultant and surgeons!

I had an excellent experience at the London Independent Hospital and would highly recommend them ! The staff were super friendly and helpful. The food was very good too. Thanks to all teams - Nursing / Physio and Kitchen ! Would suggest that breakfast is served earlier as 9.30am was late when lunch is at 1.30pm and dinner then at 5.00pm suggest moving breakfast and lunch to an hour earlier if possible for a better customer experience

The physio team at this hospital, are of the best quality. I have seen Anna recently, who is a hand therapist, for some emergency care. She treated me many years ago, successful and amazing support in helping me to gain the full use of my wrist. As a professional musician, her support both professionally and psychologically, was crucial to my rehabilitation. Thank you so much!

The physio team are top notch here! I've been seeing Anna for my hand therapy due to a trapped nerve affecting my piano playing and general mobility. Anna is attentive, friendly, and has helped me progress massively over the past few months. I've had this issue in my hand for several years and have had multiple scans and treatments but this is the first time I've felt any signs of real progress. Appointments are always punctual and I always come away feeling that little bit stronger and more flexible.