Mercure Tunbridge Wells Hotel

The staff were amazing, so friendly, helpful and thoughtful, especially Mina In reception and Tim, restaurant manager. The hotel itself was spotless and full of character, the beds were very comfortable and the rooms well appointed. The food and service in the restaurant was excellent. Breakfast was generous and the ambience relaxing. The swimming pool was a great bonus, clean, warm and inviting. All in all, unable to find fault anywhere! We would certainly recommend this hotel to anyone without hesitation.

I don't like giving negative reviews I'd rather do it direct to the hotel but after 2 weeks they haven't even come back to me.
I was very very disappointed. I had an afternoon tea voucher for my birthday and decided to use it here and stay for the night because they had a pool. It was quite expensive but it was my birthday.
The afternoon tea was very basic, no choice of teas, 1x4 finger sandwiches each, the scones were so small they weren't much bigger than a 50p. They were dry and hard. The cakes were cracking where they were dry and 2 of them we didn't know what flavour they were. We was seated next to another couple when the whole restaurant was empty. There was no staff around to complain to. We're were asked once while eating the sandwiches if it was okay.
The room had been toshed over you could see the old wallpaper underneath, no hair dryer in the room I had to borrow one from reception.
The pool was lovely!!!!
Dinner was like something off 40 towers, they didn't have what I wanted starter or mains, two waiters went round everywhere together and no he wasn't in training. The waiter told us he didn't put ice in our drinks because he doesn't like it. The whole evening was a shock we didn't bother having a drink at the bar we just wanted to go back to our room.
Breakfast was nice good to see you could squeeze your own juice. But the staff who were young were more interested in filling the bread and food and left the plates to mount up on the tables. At one point we had 2 bowl, 2 side plate and to main plates on our table.
Very disappointed with this hotel specially seeing that in the room they have a note saying they want your stay to be a 10. So when asked as we were leaving if everything was okay I gave my feed back. I also email to co firm what I'd said but no one has bothered to come back to me. But I guess they've had my money so they don't care. Well we won't be back and thank you for making it a birthday to remember for the wrong reason.

My husband and I visited this Hotel for a Murder Mystery event a week ago. The Hotel knew it was a special occasion for us and, at no extra cost, very kindly upgraded us to a four poster bed suite complete with wine and chocolates. All the staff were amazing and so helpful and a credit to this Hotel. The evening meal was great and their breakfast was lovely with loads of different choices. I would definitely recommend staying here and we will definitely be revisiting.

I had a lovely stay at The Mercure in Tunbridge Wells this weekend. Mina was the In house manager who greeted me, she was kind, attentive, with huge attention to detail and a lot of consideration for my comfort and enjoyment.
The waiting staff for breakfast the next morning were all pleasant and helpful, hardworking. My room was spacious, clean of course and very comfortable, my bed, pillows and duvet literally worth commenting on - I slept so well!
I would stay again. Many thanks!

We arrived for a cream tea after a steam train ride (present from daughter). The staff were fabulous in arranging alternative food for me as I have dietary requirements. They could not have been more helpful. My husbands cream cakes and sandwiches looked and tasted delicious.

It was an absolute pleasant surprise how clean and airy it was. Its not an overwhelming place but it is very comfortable and relaxing atmosphere. Halal chicken was served for dinner. The breakfast is like an international 5 star hotel. (Not exactly but not far off when you consider toast, beans fresh juices fried eggs etc).
The chairs in the breakfast room were comfortable as they have been heavily used and bedded in nicely.
The whole hotel from the moment you enter was very nice and warm as it is winter time now.

Only moan is more lighting in the free on site car park would be appreciated for a lot of City residents. With tinted car windows it made it a little difficult in reversing into a parking bay as it was heavily raining as well.

We booked 5 rooms for our whole family 9 in total.We requested that the rooms be close together. The staff, from Toni at reception, to every member of staff we encountered, were polite, friendly and always helpful. The hotel was absolutely lovely albeit a couple of the rooms probably need a refurbish. However, they were clean, bathrooms were sparkling, bedding and towels fresh and good quality. Breakfast was as good as any higher rated hotel with, in addition to continental choices, everything you could possibly want for a breakfast including a 'press' to make your own fresh orange juice. I was a bit concerned by some of the comments on Tripadvisor but can honestly say this hotel was a lovely surprise and , without reservation, would highly recommend it. The rest of my family members thoroughly enjoyed their time here.

Very clean, great pool - though access times quite restrained. Tim from the restaurant was very friendly, attentive and helpful. The pizza brought out had dairy cheese despite us being clear we were all vegan. Luckily we spotted it before consuming but was still disappointing. Overall, a very pleasant stay.