This hotel is a SCAM! We arrived at 12am on Saturday to check in to find no one at the hotel). After waiting 30mins and thinking maybe the concierge was on a lunch break, we went away and came back at 1pm. Still no one there. After numerous phone calls and the owner promising to be there at 3pm, we waited until 5:30pm at the hotel with 4 other separate parties also all waiting to check in and no one arrived the whole time! We hadn’t booked any other accommodation as we thought someone would eventually pitch. The owner stopped answering my calls and they went straight to voicemail. After having to make a last minute plan on a Saturday night in London (which is extremely expensive), the hotel is now refusing to refund any our money!! Absolutely shocking! Do NOT book at the Kensington Apart Hotel.
Ian Winfield188 days ago
WARNING! THEY SCAM SOME OF THEIR GUESTS TO SAVE MONEY!!!
They ONLY check in at 3pm. No one at reception before hand. This is not explained ANYWHERE, until someone else tells you after you arrive.
Myself and 2 other groups waited at reception from 12 - 5pm for a no show by the reception person. He eventually turned his phone off and we where forced to get accommodation elsewhere.
Spoke to guests who where staying there. The rooms are awful! The kitchens are dirty and expect to do a deep clean yourself if staying for more than a few days. Most guest said they refused to use the kitchen out of safety concerns.
Don't pay before arriving, they don't do refunds even if they don't check YOU into their rooms.
Been staying at a few hotels in the area now. This is by far the worst experience.
Millie Brooks219 days ago
Horrible. Dirty, unhealthy, bathroom uncleaned at our arrival and room never cleaned during our 4-night stay, towels never changed. The reception staff was never available. No invoice, no check-out, nobody was there when we left! It's a scandal and illegal to manage a hotel in such bad conditions. Only positive point: the location. I'll never come back again nor I recommend it.
Charlie whisky219 days ago
Synopsis The hotel misrepresented all aspects of the hotel rooms, cleaning processes, and maintenance of the hotel The hotel misrepresented the check in procedure: The hotel info states: •Check-in time starts at 9:00 AM •Check-in time ends at 6:00 PM •Minimum check-in age is: 18 •The front desk is open daily from 9:00 AM - 6:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. Our experience: •The door was locked and unresponsive to knocking. oThe number provided with the booking confirmation went to voice mail and said that the mailbox was full, and no message could be left. •The door had a paper identifying two phone numbers that “Arrivals” could call. oBoth numbers went to voice mail and said that the mailbox was full, and no message could be left. •We called Expedia and described the problem. They called both numbers and any other numbers they may have had available and were unable to make contact with the hotel. oAfter about an hour, Expedia offered to cancel the reservation because there was no check in available. oAt about the same time, another couple trying to check in managed to make contact with the hotel owner via another booking service. At that time, I was able to talk to the owner and he assured us someone would arrive to check us in. •After about a half hour we were shown our room after being required to carry our bags up two flights of stairs because the elevator was inoperative. This was very hard for my wife who has had five joint replacements. oWe inspected the room and found that the bathroom ceiling was leaking directly over the toilet and that the toilet floor was rotting because of this. We informed the person showing us the room that this was totally unacceptable, and he agreed. oThe person suggested that there was another room, another flight up, and we informed him this was unacceptable unless there was an operating lift. He informed us that there was very little reason to believe that the lift would be repaired during our visit. As a result, we informed him this apartment was unacceptable without viewing it. It is probable that the water leak originated from that apartment and was another reason to avoid it. oWe were told that there was a ground floor apartment that was much smaller. We examined it and determined that the small bed was too small and lumpy to the point of being useless. oWe were told by the person helping us that the only remaining, available, apartment was in the basement and was not suitable for any extended stay. •We informed the person helping us that we would ask Expedia to cancel our reservation without penalty for nonperformance and he called the owner. The owner asked us to wait five minutes until he arrived. The owner arrived and suggested that only one, larger, first floor apartment remained and might be available but that he needed to check how much we had paid. It became obvious to me that if it was offered it would be at an additional charge and I declined to wait. It was also clear to me that the apartment must be subject to the leak from the floor of the apartment we had been shown. This, and the general disregard of maintenance and cleanliness of the hotel I had observed, contributed to my decision to leave.
Our experience: 1.We observed the other couple complain that their room had not been cleaned. oThey noted that pieces of clothing from the last guest were present in the room. oThe sheets had not been changed. oThe floor was dirty. 2.The hotel is old. This is not, in itself, a problem but the hotel is not clean. 3.The hotel did not inspect the rooms for problems prior to check in. 4.The extent of the water damage, nonfunctional elevator, and self-described poor b
Sheren Safan249 days ago
Please avoid this dirty hotel. It’s not for human it should be destroyed. Let’s work to close this hotel. This old Bath who set in the reception is the owner of this dirty house. This old Bath is stealing people money by double even the dirty rooms. He should go to retire and treat him self with some medicine to control his self. PLEASE PLEASE all avoid this scammer. I’m not going to publish my story here but I’m totally open if any one wants to ask me anything or provide evidence. I’m planning and work hard to see this dirty place is shutting down soon
Dmitry Ornatsky311 days ago
Peeling paint everywhere, dirty carpets, rusty and burned appliances, holes in the walls. What can I say more. Plus an owner who is happy to lure people in and not let them out of this trap.
Calle Busch341 days ago
Not clean, mice!
I was here on a businesstrip. The first room we got (4 people) was only one bed and a couch, no clean sheets, used Tupperware with food, looked like someone was living there. Turns out they actually do, the owner stood in our room the next day, only underpants. The apartment we got afterward was visibly ok (until you looked under the couch). There was MICE in both the living room and one of the bedrooms, the kitchen was not very inviting to use etc…
Wouldn’t recommend overall.
Adam Andersen1 year ago
This place is disgusting and it’s a shame that VRBO, Expedia, other platforms allow it to be booked. As all the other reviews here highlight, the electrical is shoddy, the kitchen was unusable and the floors and bathrooms were extremely dirty.
They ONLY check in at 3pm. No one at reception before hand. This is not explained ANYWHERE, until someone else tells you after you arrive.
Myself and 2 other groups waited at reception from 12 - 5pm for a no show by the reception person. He eventually turned his phone off and we where forced to get accommodation elsewhere.
Spoke to guests who where staying there. The rooms are awful! The kitchens are dirty and expect to do a deep clean yourself if staying for more than a few days. Most guest said they refused to use the kitchen out of safety concerns.
Don't pay before arriving, they don't do refunds even if they don't check YOU into their rooms.
Been staying at a few hotels in the area now. This is by far the worst experience.
Only positive point: the location.
I'll never come back again nor I recommend it.
The hotel misrepresented all aspects of the hotel rooms, cleaning processes, and maintenance of the hotel
The hotel misrepresented the check in procedure:
The hotel info states:
•Check-in time starts at 9:00 AM
•Check-in time ends at 6:00 PM
•Minimum check-in age is: 18
•The front desk is open daily from 9:00 AM - 6:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Our experience:
•The door was locked and unresponsive to knocking.
oThe number provided with the booking confirmation went to voice mail and said that the mailbox was full, and no message could be left.
•The door had a paper identifying two phone numbers that “Arrivals” could call.
oBoth numbers went to voice mail and said that the mailbox was full, and no message could be left.
•We called Expedia and described the problem. They called both numbers and any other numbers they may have had available and were unable to make contact with the hotel.
oAfter about an hour, Expedia offered to cancel the reservation because there was no check in available.
oAt about the same time, another couple trying to check in managed to make contact with the hotel owner via another booking service. At that time, I was able to talk to the owner and he assured us someone would arrive to check us in.
•After about a half hour we were shown our room after being required to carry our bags up two flights of stairs because the elevator was inoperative. This was very hard for my wife who has had five joint replacements.
oWe inspected the room and found that the bathroom ceiling was leaking directly over the toilet and that the toilet floor was rotting because of this. We informed the person showing us the room that this was totally unacceptable, and he agreed.
oThe person suggested that there was another room, another flight up, and we informed him this was unacceptable unless there was an operating lift. He informed us that there was very little reason to believe that the lift would be repaired during our visit. As a result, we informed him this apartment was unacceptable without viewing it. It is probable that the water leak originated from that apartment and was another reason to avoid it.
oWe were told that there was a ground floor apartment that was much smaller. We examined it and determined that the small bed was too small and lumpy to the point of being useless.
oWe were told by the person helping us that the only remaining, available, apartment was in the basement and was not suitable for any extended stay.
•We informed the person helping us that we would ask Expedia to cancel our reservation without penalty for nonperformance and he called the owner. The owner asked us to wait five minutes until he arrived. The owner arrived and suggested that only one, larger, first floor apartment remained and might be available but that he needed to check how much we had paid. It became obvious to me that if it was offered it would be at an additional charge and I declined to wait. It was also clear to me that the apartment must be subject to the leak from the floor of the apartment we had been shown. This, and the general disregard of maintenance and cleanliness of the hotel I had observed, contributed to my decision to leave.
Our experience:
1.We observed the other couple complain that their room had not been cleaned.
oThey noted that pieces of clothing from the last guest were present in the room.
oThe sheets had not been changed.
oThe floor was dirty.
2.The hotel is old. This is not, in itself, a problem but the hotel is not clean.
3.The hotel did not inspect the rooms for problems prior to check in.
4.The extent of the water damage, nonfunctional elevator, and self-described poor b
I was here on a businesstrip. The first room we got (4 people) was only one bed and a couch, no clean sheets, used Tupperware with food, looked like someone was living there. Turns out they actually do, the owner stood in our room the next day, only underpants. The apartment we got afterward was visibly ok (until you looked under the couch). There was MICE in both the living room and one of the bedrooms, the kitchen was not very inviting to use etc…
Wouldn’t recommend overall.