Hotel Novotel London Heathrow Airport - M4 Jct 4

The rooms were clean, very comfortable, and the staff was amazing,I had a very comfortable and lovely experience here and would love to visit again...👌👌👌

Fuming - had a room booked for New Year’s Eve, booked it months ago and just received an email saying it’s cancelled due to having to house immigrants coming to the UK. Never will I stay at your hotels again. Sold your soul for more money.

Excellent staff, great bar, rooms are very comfortable. Really recommend it for business meetings. Shuttle bus to and from the airport. Great time there. If you need to go in city center its is convenient to catch the underground at the nearest underground station, easily reachable with a bus, you save a lot of time if you compare to go back to airport and catch there the underground.
We just had a one night stay flying into and then out of Heathrow. We took the free bus there from the airport and it was about a 30 minute ride from Heathrow. The hotel is clean and modern, very typical Novotel property. They do have a nice bar for snacks and breakfast plus a full service restaurant. The service in the restaurant is great and the food is very good Italian.
Clean, spacious room with full amenities. Very good restaurant, though it used to be small and intimate with lots of ambiance, and has been expanded and a bit too modern. Great hotel stay near airport. Good bus service from airport.
Stayed here as most people do I imagine to be close to the airport before flying early the next day. Was a bit troublesome to get to - would have been better if walking distance from the airport - but when we got there we had a very nice meal in the Italian restaurant. Went for a swim afterwards, Room was good, very nice bathroom and shower, nice TV and comfy bed (but pillows too soft and no choice to change them). Would certainly go back if needing an overnighter.
Stayed for a couple of days at this property while working with a client. The staff here was outstanding. You expect helpful and courteous, but there was an extra level of helpfulness and kindness to the service provided. We used the business conference services and for a very reasonable price, we had opening coffee/tea service, two catered breaks and a hot buffet lunch - all served in a very, very creative and appealing manner. The level of service from the business services team was superb, even paying attention to when we took breaks to ensure that a meal was shifted if needed. I would love to replicate this property and what they are doing in other locations!

All good. Arrived late after the England game at Wembley, parked easy, check in quick and a nice hotel. Didn't eat or drink there but would happily return. Stayed room 366 and one of the best nights sleep I've had at an English Hotel. Located on top floor at the end up the corridor there were no disruptions at all. Comfy bed and quite environment. Only complaint was the shower water was quite cold. Plenty to see and do in the local area. Went bowling for 1.50 per game and then onto Windsor.

Had such a lovely experience. THR service was quick and friendly and someone was always available to help with my needs. The rooms itself were clean and relax atmosphere, I felt so comfortable. Really nice place to stay, I recommend to everyone. You deserve more than five stars ⭐️

We were quarantined in this hotel for 10 days and I am writing this review right before checking out tomorrow.
The overall experience was great be it clean rooms, food of our choice, uninterrupted supply from the house keeping be it multiple requests of water, fresh linen or what not. However the overall the treatment from the each and every staff member was like the cherry on the top. They were very friendly, filled us with all information required and made us feel at home which is admirable especially when one is quarantined. Its difficult to name everyone but would like to express thank to the GM for keeping customer service at heart & having such commendable team, Arabella from front office for ensuring our comfort and special thanks to Rahim from F&B for being flexible with our food requirements and taking really good care like family. Please keep up the good work !

The room was not that of a 4 star rating. The main lobby was nice though, but obviously this isn't where we were sleeping. The room was dirty and in need of renovating. The carpet was extremely dirty and worn, the chairs were peeling, the sink needed a clean, overall it wasn't pleasant. We were kept up late (1.30am) with doors slamming and people making noise.

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. We travelled with lots of luggage and despite the stairs up to the elevator this was one of the nicest places we stayed in the London. The Yoga sessions are Incredible and very thoughtful. Ritu ma'am ( yoga instructor) is amazing and very dedicated, session were refreshing and energetic .
Thanks for making our visit to Novotel M4J4 very relaxing.