Travelodge London Romford The Quadrant

The staff dont know how to do their job, they tried kicking us out cos we had guest in the room that was not staying just visiting and we were quiet and not making any noise. Another staff member we spoke to the morning after said that it was in the terms and conditions that u can not have guest so i asked her to show it to me but she couldnt find it at all. so i am extremily annoyed and unsatisfied with this hotel an the attitude they have shown us. They way they treat their guests is not okay, this is not for all the staff as there were some nice people on shift but the woman who threatened us about the situation should not treat her guests like that all. This woman also through her colleague under the bus by saying his name over and over to get it in our heads like he was the one to complain about instead of owning uo to what she did and how she treated her guests, this woman also ripped up the highlighted paper she gave us which was evidence of her making false accusations about the situation.

Cleanliness: 9
Very clean rooms.

Comfort: 8
The room size is acceptable.
Comfortable beds.

Facilities: 6
No fridge or wardrobe.
No gym or pool.
No parking area.
Breakfast and dinner are available with extra fees.

Location: 8
The location is very good, in the heart of Romford market, near a lot of shops, supermarkets and restaurants.
A nearby bus and underground stations.

Staff: 8
Great hospitality from all the staff.
Very polite, kind and respectful.

Breakfast: 7
Breakfast buffet is very good, with many choices, either hot or cold.

WiFi: 6
Good WiFi connection, not high speed, but reliable.
Only 2 devices allowed to use the pre-purchased WiFi code.

Value for Money: 7
Worth the price, specially with the saver packages, helps you costuming your stay according to your needs and budget.

Stopping at the quadrant travellodge while working in romford,Nice and clean with a good nights sleep,Great choice for breakfast and the roast half chicken with salad for tea is highly recomended.All the staff are great,any problems are rectified straight away.Makeing working from home that little bit more bearable.

Standard Travelodge rooms. Clean and comfortable. Couple of lights didn't work but other than that all good. Service was great and the staff were helpful & friendly. All you can eat breakfast is reasonably priced and there was a fair choice. Location was central and as we chose it to be close to the station we got what we needed.

DO NOT GO HERE!! AVOID AT ALL COST I was here like 2-3 weeks ago the lady who served me said some racist remarks cut the long story short she didn’t wanted me to stay at the hotel not only that she refused to give me her name and was very rude. I finally got her name from the morning staff it was Esme!! Or sometime like that ginger hair, 20s, slim build and 5ft6/7

DO not stay here it was so bad its like a hostel if not worse!! Also dont stay here if your from any other ethnic background racism at the fullest, comments were made by staff and others staying in the hotel!! The place will give you PTSD! (Esme the apparent hotel manager is by far the worst service, general staff did a better job) stay away at all cost. It maybe a cheap nights stay but id rather pay 50 extra and stay in something a little better. I feel they may be using the hotel for decant residents within the area. I do not want anyone to go through what i did so please dont book this place.

I booked a room for 2 nights, to be fair the room was ok, but 2 weeks after leaving I received a letter from CRS saying I had broke a mirror, I'm a 70yr old senior citizen, all furniture is fixed no way did I break anything, I wrote to head office to no avail, I ended up having to pay for the damage before they increased the payment, I can definitely say I will never stay in a Travelodge again.

We were yesterday with a group of 20 people. Friendly service. Mrs. Tatiana was very helpful. She quickly solved all our problems that we encountered. Rooms neat, large. Our customers were very pleased.