I stayed here for 4 nights, and was placed in a room on the ground floor, I found this very noisy from people walking around above my head all night, and the room smelt damp. I was eventually moved to another room on the 1st floor, room was a lot better and I slept, but there is a train track right behind the hotel, which gives regular shakes to the room. For what I paid for the room I would expect better.
Anne suddes216 days ago
We stayed here before travelling on to Euro Tunnel the following day. The both at the Premier Inn and the Beefeater Pub next door were friendly and helpful. Ideal location for a stop over.
Emma Monte Calvo308 days ago
We had the most appalling stay at this Premier Inn. We have never been treated so poorly. We stayed for 3 days as we’ve been moving house. There were two very nice ladies, one with pink hair, one who was on her probation and one other lady. They were kind and gave us ice when we asked as it was so hot in the room.
What made our experience horrible started with a different women behind the desk. I spoke to her in the morning before leaving work and mentioned our friend coming to help us move. She would not let him in our room when he arrived to wake my boyfriend. I even called and spoke to her from work explaining we only have him to help us and it’s our last day with the moving van and I said it was okay. Also we were refused ice from two women (the room was 30 degrees with no air conditioning and we were not the only to complain). After a long day of my partner and friend moving house, he needed to rest a few hours before leaving and because of this we were told to leave as no more than 3 people in a room. We were then ignored entirely and given the most horrible looks from the woman at reception. She was blonde with glasses. I would never stay here again. We are now around the corner at a lovely Holiday Inn and they have been so lovely to us and more than accommodating. We couldn’t be happier!
Agnes Gazsi338 days ago
Food okay, staff friendly.. However I am on my 4th day now and I had to go downstairs to the reception on my 2nd day to ask for maintenance, claiming that the controller for the heating it's not working however reception asked me at what temperature I want my room and I said 22 degrees done great! Since then 3 days in a row I had to go downstairs to ask for the same thing to put my heating up because I am cold in my room and I have another one week and half to spend here It is hilarious that the room has a heating-aircon controller and it's for decor only because staff downstairs are the ones who actually sets up the temperature for you. I asked reception to set my heating at 22 degrees and do not change it this was 3 hours before and now I am covered because I am cold and even my nose is cold but to lazy to go downstairs again to beg them to heat up my room No phone in the room had to go downstairs to order dinner. No mini-fridge and no iron Overall for the price payed for my 2 weeks I was expected something better
Steven Rhodes1 year ago
Good location with access to motorways. Large car park and a pub restaurant and petrol station next door. Mobile phone coverage is bad in this area, not Premier Inn’s fault but their free wifi logs you out every few minutes, so if you’re waiting for a lift or a call, you have to constantly log back in for any reception.
Mike Trickey1 year ago
Stayed here while Visiting Brands Hatch for the weekend, Location is good with only a small drive from the track.. Friendly staff and attached resturant was struggling alittle with staffing issues. This wasnt really a bother as we had nowhere else to be.
The Room we stayed in NEEDS work,. side lights were out of action, the bathroom door does not close. (door was made for somewhere else!) The thermostat for the heating did not work.
Wont be staying here again.
Edward Oxby1 year ago
Perfect room, perfectly friendly staff always eager to answer & questions or improve your stay. Couldn't ask for better service/accommodation, I visited due to business for 4 days and if I'm not back again soon I'll definitely comeback for leisure.
Gezbo elsonio1 year ago
Not happy with the heating system keep going off in the night, reached minus 9 and twice I've woken up in night cold and had to initiate heating again. It's about time they used a better system
Couldn't have a table in the half empty restaurant as I hadn't booked, weird that. Or was it because I was wearing work clothes. Wasn't asked how my meal was, meal was overhanging the plate. I'm still a customer at the end of the dat no matter how I dress.
I was eventually moved to another room on the 1st floor, room was a lot better and I slept, but there is a train track right behind the hotel, which gives regular shakes to the room.
For what I paid for the room I would expect better.
What made our experience horrible started with a different women behind the desk. I spoke to her in the morning before leaving work and mentioned our friend coming to help us move. She would not let him in our room when he arrived to wake my boyfriend. I even called and spoke to her from work explaining we only have him to help us and it’s our last day with the moving van and I said it was okay. Also we were refused ice from two women (the room was 30 degrees with no air conditioning and we were not the only to complain). After a long day of my partner and friend moving house, he needed to rest a few hours before leaving and because of this we were told to leave as no more than 3 people in a room. We were then ignored entirely and given the most horrible looks from the woman at reception. She was blonde with glasses. I would never stay here again. We are now around the corner at a lovely Holiday Inn and they have been so lovely to us and more than accommodating. We couldn’t be happier!
No phone in the room had to go downstairs to order dinner. No mini-fridge and no iron Overall for the price payed for my 2 weeks I was expected something better
Mobile phone coverage is bad in this area, not Premier Inn’s fault but their free wifi logs you out every few minutes, so if you’re waiting for a lift or a call, you have to constantly log back in for any reception.
The Room we stayed in NEEDS work,. side lights were out of action, the bathroom door does not close. (door was made for somewhere else!) The thermostat for the heating did not work.
Wont be staying here again.
It's about time they used a better system
Couldn't have a table in the half empty restaurant as I hadn't booked, weird that. Or was it because I was wearing work clothes. Wasn't asked how my meal was, meal was overhanging the plate. I'm still a customer at the end of the dat no matter how I dress.