Mercure Burton upon Trent Newton Park Hotel

I used to work in this hotel in the mid to late 90's and standard were exceptionally high in those days. Not any more, i could not believe how bad the hotel has become. Whilst the rooms were clean and comfortable and as one would expect, the same could not be said for the rest of the hotel. The garden area is scruffy and slightly unkept, the staff whilst helpful really were a let down and not really interested in what they were doing, more interested in their phones than the guest. We did eat on one occasion from the only menu the hotel has, very poor menu and quiet obviously all frozen food with nothing cooked fresh, such a shame, that said it was acceptable.

Strange but lovely hotel. An old manor house type building which had been turned into a hotel. The wooden staircase and indoor stained windows were facinating and unique.
The rooms themselves were very nice and modern. Mine was overlooking the rear gardens which was lovely.
The restaurant / bar food was very expensive so opted to walk down to the local pub (The Unicorn Inn) for dinner and a few real ales which are exceptional in this area.
Breakfast was very good and cooked fresh to order but at £16.50 also very expensive.

I really hate leaving bad reviews but this '4 star' hotel serving up subpar facilities and food really needs some work.
Our first room was awful: very damp, smelly, stains all over the walls and ceilings, mould around the bath and damp stains in the shower curtain and lampshade in the room, as well as the nets on the windows. There was also loads of flies (both dead and alive) all around the room, alongside all the dust. We complained to reception and they gave us a couple of other options for rooms, neither of which were that great but we chose an option that didn't smell as damp as the first. There were still lots of flies, and the ceiling in the bathroom was peeling with the damp patches, but wasn't as bad. We went to the bar area for a while and then for food in the restaurant (which was okay, but unfortunately seemed microwaved and cheap cook-from-frozen pizza). Upon returning to our new room, we got into bed and discovered a huge spider (the biggest I've ever seen) in the bed covers, and it actually bit my partners ankle. After this, we felt so uncomfortable in the room, that around 1am we checked out of the hotel and found somewhere else to stay. We didn't get to try the breakfast that was on offer since we had already gone elsewhere. A terrible experience, and the worst place I've ever stayed (which includes shared hostels in various places around the world).
I would like to add though that the staff were very apologetic and tried their best to help us, but unfortunately there weren't many rooms left due to a wedding being hosted.

We stayed only one night at Mercure Burton upon Trent Newton Park Hotel but we had a pleasant and relaxing stay. We took our lovely pooch Java because the hotel is dog friendly, which heightened our brilliant experience.

Our room was clean, modern and quite spacious for the three of us. It was also garden facing with a large window. We ordered room service so we can enjoy the comfy room longer, and the food was amazing. You should try the lamb rump.

We should also boldly highlight the friendliness of the staff. Always smiling and helpful.

Thanks for having us. We’ll see you again in the future.

Lovely old building. Staff cheery, helpful & efficient. Great food. 4 star - not any more though may have been 3 years ago. Needs some TLC; air conditioning; + a little more attention to small details. Really enjoyed our stay.

Really nice hotel in an old Manor house. A lot of character, a lovely garden. Rooms were small but had everything we needed. We had dinner and breakfast here and our waiter was the friendly and charismatic Jose. He really made us feel at home and had a great sense of humour. A lovely experience.

the room we had was so small you could barely stand one side of the bed, so no table for a light etc., it was up 40 stairs with no lift, the drinks tray was not refreshed with very little on it, the tv remote had no batteries, the bath did not have a slip mat despite there being a warning on the wall to use the one provided, I could go on. This was not the size of a double room! The staff, however, were very accommodating.
Very disappointing for a 4 star hotel, I wouldn't rate it more than two on our experience

Booked a nights stay for our anniversary. Very disappointed with the hotel and room! Booked the privilege room because it said “ Our Privilege and Superior rooms also offer a Nespresso coffee machine, robe and slippers. “ well my room didn’t come with any robe and slippers and the coffee machine was a manky, very old, very used mouldy kettle with cheap tea bag and coffee sachets! The bath panel was hanging off, a shower curtain rather than a screen ( very unhygienic) and room wasn’t very clean. The room lacked any identity with old dated furniture, flowery curtains and brightly coloured furnishings with very cheap and nasty bedding! We did explain our frustration to reception and she agreed with us, but as a wedding party was staying in the hotel was unable to do much about it and they are working on skeleton staff with only two house keepers for 50 rooms! Didn’t eat or drink in the hotel but there was a couple of lovely welcoming pubs a very short walk away from the hotel which we went to instead. Wasn’t prepared to pay even more money in the hotel as I had been robbed of £121 booking in the first place! This hotel has a lot of potential but obviously lacks money to bring it up to date. I appreciate that I just think the price should reflect that and not offer a privilege book when I’ve stayed in nicer travelodges!!