Delta Point

The original building managers were great but the building changed ownership during the pandemic and it was a really terrible experience.
Continuous hot water problems, lifts that barely worked. Our radiators stopped working and despite reporting it numerous times, no one ever came out to fix it. There was also a big issue with fruit flies across our floor in the summer
The concierge facility that was a selling option and worked great before current management took over, is now useless. Staff either refuse to take in parcels, or take them in and don't notify you that anything has arrived - a surprise gift I'd been sent sat in their office for over a month as no one notified me there was a parcel waiting.
Some of the staff members are also extremely rude. I slipped and fell over in the lobby which was covered in water(assuming it had just been cleaned) with no warning sign out. The woman on the front desk stood and laughed at me.
The flats aren't the most expensive in the area but they definitely aren't the cheapest. We left as soon as able to, it's an extremely unpleasant place.

I have used Delta Point over 6 times now for myself, my daughter and my husband.
There prices are reasonable, easy to book, straightforward and results always comes back on time in 24hrs or within 12hrs if they aren't too busy.
The results comes as a text and on there app available to print or display.
This is the most professional and reasonable Private Covid Test Centre I have been to and got Our Fit to Fly without any issues at all..
Definitely recommend for sure.

Despicable management. Criterion Hospitality are liars and incompetents, and only care that money is flowing in. Do not believe anything they say! These people have no conscience, and do as they please for profit. Your time and sanity are worth more than whatever the value you think this is.

Problems
* They have the audacity to increase the rent £100/m. Their logic: ignore all the problems then increase rent. What a joke!
* Outstanding issues. Most of the problems don't get resolved for many months/year, when they rarely do, they will break again sometime (it's aways a cheap fix). For smaller issues, they don't bother
E.g.: Toilet flusher completely broken 9 months ago, hasn't been repaired
* Dysfunctional hot water. Many days without it. When it somehow works, the water only stays hot for a limited time before going cold again. No one should have to take cold showers. Going on for a year
* Appliances are rubbish. We’ve had 5 broken. Cheap brands. Almost all of them broke in an unreasonably timeframe. Within two weeks after moving in, the freezer broke! Ruining £100 worth of food. Our second freezer is broken for more than a year, still no replacement
* Left my boiler damaged for 2 months, making multiple loud noises every day that can be heard almost everywhere in the flat, which was scary
* Left my oven broken for 2+ months
* Reception/security is not 24/7. They are only present during the day, and many times there's no one when needed. Fire alarm is constantly going off, If there is a real FIRE, you are doomed!
* The gas tariff cannot be changed, because it's a heat network. The rates are set by themselves, which coincidentally is very expensive. At least double the price of competitive market rates. Bye bye dual tariffs. No where in the contract they tell you this
* Mail delivery. They say it is not their job to receive your mail. They only accept small parcels, and you have a very limited time to collect (6h). Not counting when they are not at the reception, loose your email, or want to return your mail for their incompetence
* Lifts never working. Most times only 1 in 5 is working. The service lift should never be off more than 24h, which is critical for movings. But that is not the case
* Exterior flat windows have not been cleaned since this building has opened (4+ years). As the time passes the ability to perceive the outside world gets diminished. It is depressing really! Might as well have walls. In comparison, the building in front gets cleaned regularly 2/3x per year
* Bin room is not emptied regularly. There are infestations all summer. Be prepared to live with many little friends
* Noise pollution. Since the flat walls are thin you can hear everything: other flats, corridor, tuning cars that make absurd noises (including drag races), plenty of sirens at late hours, loud people outside (echos a lot), etc. Constant noise day and night
* After checking out they claimed my full deposit, meanwhile decided to go to court for the same amount. Double extortion unbelievable!

Flat negatives
1. 2 bedroom flats with tiny fridge freezer
2. Walls inside are thin and wobble at the touch. This creates cracks as the time goes on. They are impossible to clean without stripping all the paint
3. Fridge is next to the oven. It even says in the manual to never do that. It is a waste of energy/money
4. Bring your own toilet paper holder, because there is none
5. Draft on windows

Area
* Worst council in London! Greedy and useless. Tax increased £500 in 3 years, when nothing is done
* Dangerous. Police frequently seen near the building. I’ve seen people getting arrested with heavily armed police a few times
* Extremely hard water

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Check reviews for Criterion Capital to understand the crooks.
Britannia Point, also managed by them has even worse reviews!

Property Ombudsman won't help, as they get paid by their members. It's a huge conflict of interest, therefore they have no interest in helping us. Government should end the redress scheme fallacy.

With the old management (Acorn) before May 2020, things were not this chaos.

Cannot overemphasize what a horrific living situation this was. Corrupt and malicious landlords, Criterion. Bugs throughout building. Only one elevator working for entire building of hundreds of flats over a period of over a year. When I lived there we had no heat and hot water for a total of four weeks over the winter. Pipes leaked. Flooding. Garage door left open at all times, creating a security hazard.

Do not live here. Do not live here. Do not live here.

Absolute garbage. No hot water, no electricity at times, rude staff, maintenance is non existent and throughout my 3 years here there has been no window cleaning. I only stayed because was cheap and needed money but honestly wouldn't wish this place on my worst enemy. Please avoid and literally live anywhere else BUT here, even if less facilities etc, all the facilities here are a lie and it's absolutely pathetic

I have spent around 3 years into this building and i am extremely happy with the time spent here. Location of property is abslutely awasome, everything is nearby like Market, Bus Stop, Trams, Rail Station etc. Recent maintenence team is awasome as all my maintenence requests are addressed quickly. Previous maintenance team was not good as i have to follow up weeks and months to fullfil my maintenence requests. Most important building is extreme clean, cleaning staff is very good and make all the time property neat and clean. Reception staff is very good and supportive, available all times for help which is very good.
The 1 STAR i deducted as i have never seen glass windows cleaned from outside for the building which one point is missing i feel.

I have a broken shower panel that is about to fall off. I complained about it over a month ago and my request was ignored. I requested again and they wont come for another 2 weeks!! The door to the utility cupboard has been broken for weeks. If I close it, it wont open again. I requested a repair, the first booking was ignored no one came. When they did arrive 4 weeks later, they could not repair it because they didn't have the part! No follow up at all! I had to rebook the repair, they will be coming in 2 weeks and God know if it will be repaired this time. My boiler makes loud noises 24 hours a day. Someone came to view it 4 weeks ago and said it needed a new part. Of course no follow up from maintenance!! I have rebooked another appointment God know if it will be fixed!! If that was not enough, there have been Police raids in the building!! The rental agency do not care who they take on as a tenant!! Today 7th January 2022, no hot water again!! Regular and sustained times without hot water sometimes for up to a week or more!! AVOID SIGNING A CONTRACT TO LIVE IN DELTA POINT AT ALL COST!!!!

I would strongly advise people to avoid this place. I lived here for over 3 and half years and it got progressively worse. Once Criterion took over the building standards dropped dramatically. Some elevators in the building were constantly breaking down or left broken for a year and a half (at least as I bet they are still broken). There were many building wide fly infestations and constant hot water problems sometimes for weeks at a time. When I moved out they tried to charge me for the whole flat to be repainted because there were some scuffs on the window seal and a pillar.

The 24/7 concierge they advertise is a myth and the building is not secure, they even had the furniture stolen from reception. Remember even if they advertise cheap rent you’ll pay with your physical and mental well-being.