Ventam Systems Ltd

We contacted Ventam in October 2013 to install a ventilation system in our new restaurant. From the beginning there have been issues with the workmanship which have required multiple revisits/repairs. November 2014, the last such visit resulted in our staff being met with abusive behavior, which is completely unacceptable.

As we were under warranty, you would expect a recurring faulty product (which in this case was a canopy light), to be quickly removed and replaced, the recurring problem identified and solved. Instead, our notification of the recurring problem to Ventam Systems was only dealt with after 5 weeks of multiple chasing-up efforts on our part. Now in 2017, the light is still unfixed (and during health and hygiene inspection in April was giving comments for it not being fixed) and the extractor fan isn't strong enough (what they recommended) and seeps smoke into the restaurant.

In addition, the tech worker dispatched to our site made disparaging remarks to our staff, showed intimidating behavior, and ultimately his repairs came undone within 3 days. This individual contacted us earlier in the day and the conversation led us to believe that our best interests as customers were not being served. We contacted the technical manager, Lawrence, expressed our concern, and was told not to worry - we had the right worker for the job.

That we at Pickle & Rye would be subjected to harassing behavior for requesting a faulty product to be replaced not once, but twice, while under warranty is disappointing. That I would have a canopy light detach during Sunday brunch, sending plastic shards into food and onto cooking surfaces 3 days after being repaired is deplorable. And to have management ignore a customer's concerns, leading to such eventualities is nearly unthinkable.

Very good service. We ordered two large extractor fans. Ttey Arrived when they said they would and the work was done with the least disruption to our business. We were very impressed with the finishand the work.

Fast, efficient and professional. Got a new extractor fan and flue duct fitted without any fuss and it's making a big difference to our shop already.

Very good business to deal with.
The installed it on time and no unexpected extras either.
Works very good and very quiet as well.
Highly recommend them.
Great kitchen gas advice about the gas meter and pipe work too. No one else noticed the problem. Very good price.

I have used Ventams services on various projects for my 4 restaurants, on the projects was a full system refit and the others were modifications to existing systems. They provided solutions that worked and past regulation requirements. Very easy to deal with. No messing about

From the planning to the installation of our restaurant Kitchen Extract System, they were very professional, reasonably priced and did a fantastic swift install. Highly recommended. Dansk Cafe

I contacted Ventam when my Gas Interlock system failed to perform correctly. I was beside myself! I operate an in-house catering facility at an NHS Ambulance 999 and 111 national call centre. Due to the Coronavirus pandemic this site is super busy and the overworked staff need somewhere to eat, drink and relax. This morning i arrive at work, ready to prepare and cook for my customers. For the first time in 12 years the gas would not flow!!! I carried out the usual checks with no success.
I contacted Ventam Systems for help, and help I got! Over the phone, a gentleman named Laurence was able to talk me through a succesful get around and resolution to my plight. Amazing!

I dont often leave reviews, however I was so impressed with Ventams knowledge, guidance and empathy I felt this one is deserved and warranted.

Thank you Laurence you're a star.

Installation of Fresh Air Supply Fan, Two Fan speed controllers and one Ventam 75/85 Gas Interlock System at Hazelgrove Nursing Home Brighton on 8th April 2020

Copy email to Laurence Burke: Ventam Systems Ltd Director
Good Afternoon Laurence,

I just thought I’d take this opportunity to drop you a brief email following the recent works undertaken by Ventam Systems Ltd at Hazelgrove Nursing Home Brighton on Wednesday 8th April 2020.
As you know the work requested was the replacement of a Ventam 75/85 Gas Interlock System, the installation of a fresh air fan, two fan speed controllers and indeed problem solving on some previously adapted / modified control wiring and adjustment to a cooker gas pipework.
Your engineers Mr. Bill Mitchell and son Ben Mitchell and indeed demonstrated a very high level of professionalism and competence dealing with the situation.
The work was conducted in an excellent manner and the guys cleared up after the works were completed.
The system was demonstrated as functioning perfectly as per design and on behalf of Hazelgrove Nursing home, I would like to extend much appreciation and gratitude for the excellent service and work received.
These engineers are indeed a credit to Ventam Systems Ltd.

Please pass on my appreciation and all the best for the future.