Asda Swanley Supercentre

Nearly got run down by an idiot racing round the store on electric scooter also had a child on it with him, store staff done nothing, security should make them leave them outside before someone gets injured. Also a lot of shoplifting and eating products whilst shopping goes on.

Bought a pair of jeans on reduced price. When I realized at home that they don't fit took it back for a refund. Customer service at the store fobbed me off saying I can't get a refund because it was on reduced price not even store credit! Phoned their customer service where a really nice guy was looking into what happened and reassured me that unworn George clothes with price tag attached have the 100 days satisfaction guarantee. He also gave me a reference number. Went back next day , had the receipt as well when customer service guy at the store finally gave me a refund like he was doing me favour and said in THIS STORE they don't refund reduce priced items. Beware of them , if any doubt call their customer service instead!!!

Like heaven.
This is the most incredible supermarket I’ve ever been to. It’s like Disneyland but for food.
For a fatty like myself it couldn’t have been more amazing.
I wandered the idyllic isles like a lion, scoping out my pray, then attacking a pork belly tray with exacting prowess I carefully lowered into my food chariot.
I then turned a corner and found myself surrounded by vegetation and juicy ripe fruit. What a find for a hungry, overweight chunk I thought, this is the place I need to live - Saladville.
I scooped some freshly picked fruit before other hunter-gatherers descended, picking only the ripest berries that even the man from Del Monte wouldn’t have been able resist.
The rest of my time spent here was just as incredible, but I’ll save that for another time.
Only spoiled once by a woman in her sparkly dressing gown wearing fake squashed Uggs trying to steal some Lambrini.
What a place. 10/10. Would recommend.

Every time I shop here ,the toilets are closed or out of order, this has been a ongoing problem for must be a year or more ?. With the price of a trolley of shopping being well over £100 ,it's not much to expect to be able to use the loo if needed sort it out Asda!.

On 4 occasions I have had to deal with customer services. On 2 of those occasions the members of staff ignored my presence and were quite rude. Lucky that they have a member of staff called Rebecca. She is very helpful. On the 2 occasions that I really needed help with returns or refund queries, I am thankful that she served me and not the former (didn't get their names). She promotes customer service by going above and beyond to help customers, and does so with a friendly smile. I did mention this to a store manager and asked that my comments got back to her, along with the complaint to the others, who I pointed out at the time, but nothing got fed back to me or Rebecca. She needs to know that there are customers who appreciate her attitude and work ethic.

I recently had some trouble with my Asda Travel Money card and Gayna from the desk was absolutely amazing at helping me work through it. So friendly, approachable and most of all helpful!! Thank you Gayna!!!

The product range itself is very good, but everything else is awful to be honest. Overcrowded, understaffed - they want you to use the trolley tills, most people prefer a staffed till (for big shops). And your toilets are a health and safety hazard. Dirty, wet floors - a big store like this deserves better toilet facilities. My pregnant wife nearly slipped over in there.

Rude staff, they don’t know how to deal with different cultures when I comes to their food selection. They only have polish. As Swanley is changing there are a lot of afro Caribbean in these areas. And they only sale patties at