Bombay Grill

Ordered last night (a Saturday), and we were really excited because they had a whole vegan menu. Ordered, and a few minutes later I had a notification to say the order was cancelled because I’d called to cancel it…which I absolutely had not. Thought it was probably just accidentally cancelled by the restaurant, so reordered, and it went through, we got an estimated delivery time - all good. At the end of the estimated delivery time (over an hour after ordering), I called the restaurant to ask when it would be delivered. The guy was nice, and asked for my post code. As soon as I gave it, he bluntly told me he’d be cancelling it, and they “had no drivers”. Then he hung up on me. We checked the Uber Eats app, and Just Eat, and they were still offering delivery. So they were delivering, just not to us apparently. As if they wouldn’t have drivers on a Saturday night. To top it off, I got an email from Uber this morning to say because they had started my order (which they hadn’t, and had zero intention of doing) I’d been charged. Now I’ve got to fight my way through Uber customer services to get my money back. Proceed with extreme caution, if you’re determined to order from here.

So, so rude when I called to ask about my order. Ordered and waited over an hour from Uber Eats. I stayed up until now (1:47am) as I re-ordered again as there was no reason given as to why my order was cancelled so I thought it was a mistake on their end.

Called them and their exact words were “why are you calling, why did you order again. Don’t order again we cancelled your order.” To which I tried to explain I ordered a while ago and he hung up on me.

Now I understand that it might be busy but I ordered at 11pm, waited up until 12:45 and you cancelled my first order suddenly. At least let me know in advance. Especially since the closing time is at 3am, surely you could have offered alternatives that were already cooked for me. It was a very small order so I didn’t think it would be much hassle.

Will not be ordering from again, extremely rude and very bad customer service!

Most RACIST staff with the worst food possible. Even after being polite and being as understanding as possible it was even hard to have a discussion about the complaints we had. I can compromise on the taste of the food as everyone has a different palette and preference, however it was hard to cope with the racist behaviour. Go for a Tesco meal deal over this. Check out kebab shops down the street.

Absolutely impeccable service. Even when the roads were icy, they delivered. I can't believe how amazingly they pride themselves with such dedication to customer satisfaction. Absolutely I can say that Bombay Grill is the best, nowhere else can even come close to competing. 10/10!

We had lovely meal on 27/12 with my family. Service was excellent. Most importantly the food was delicious as well. The prices was very reasonable. Thank you guys

Wonderful night out with family, The restaurant is massive and food is really nice with the mixture and combinations of spices which brings out the authentic flavour. The service was really good and the staff are really friendly and polite and helpful. Definitely recommended.

Had a meal here this evening with family and thoroughly enjoyed it, The food was delicious and the staff were super friendly and very welcoming.
Would highly recommend and will visit again

Delicious food as always. Staff friendly and helpful. The is the best curry house in Cardiff hands down 💯👌