Lubnas

Here’s what just happened: at 8pm I ordered food online. At the end of the order I was provided options on collection time. I chose 8:30pm. I received an email confirming the order and the collection time of 8:30. At 8:35 I called to find out if the food was ready. The employees said “it will be ready in 15-20 minutes” (meaning they were just about to start cooking it). I told him about my online order and he first said “well we’re not fast food so how can I have food ready in 5 minutes?” I again explained that I’d ordered half an hour ago and I was provided the option of times. Surely I shouldn’t have been given 8:30 as an option if it wasn’t doable and his response: “well you need to come to the shop and find out”. Obviously I asked what was the point in ordering online and he said he’d start cooking now and they’re not fast food. In my experience with this place 20 minutes means 30-45. I’m glad that they’re not fast food but just set expectations appropriately and be honest with your customers. Don’t lie and make excuses when confronted with your own failures. Hopefully they’ll go out of business and a better alternative will serve this Indian-friendly community.

We placed an order via Foodhub before 7.30, we finally received our meal at around 10pm, although we were really hungry when we ordered by the time the food finally arrived we threw most of it away as we had gone pass wanting to eat them and the food was not that great which is very unusual for Lubnas. We will definitely think twice before ordering from here again. If they cannot keep up with the amount of order's they receive they should employ some people for busier times or a Saturday evening.

Pretty good food

Need to speed up their delivery ... Not unusual to have to wait 2 hours

Maybe they'll improve, prompted me to write the review....

Here's some pictures of their food

Quality far better than I expected, better than many places with more competitors.

One of the best Indian take aways I've ever had!
The food is amazing quality with excellent flavour!
They even don't mind going easy on the ghee..

Everytime I just become more impressed with this place!
If you get there early it's not a long wait, but can see why there are delays as they are so popular!

Used to drive from another town just to get it! And was worth it every time!

We've been using Lubnas for quite a few years now. Muhammed, Naz and the rest of the team are great. Food is amazing with lots of choice and great prices too. They also deliver. I thoroughly recommend Lubnas for a lovely takeaway meal.

Had a superb meal from here last night. All freshly cooked. And really tasty. Lamb naga was stunning. Shesh kebabs were one of the best I've had. 👌

We've been using Lubnas for over two years. We've always enjoyed the food up until Wednesday. Unfortunately I've had a very unpleasant 48 hours suffering with food poisoning. I had the Chicken Chat my wife and daughter had other dishes, they were Ok, but I certainly was not. I no longer have any confidence in their food hygiene and preparation. Your health is not something that should be jeopardised or taken lightly.