Zafran Express Cimla

Food is good, but the customer service is terrible. When my food arrived they had missed off one of the dishes so I phoned to let them know and they said that I hadn't ordered the missing dish, even though we had a conversation about, it as I question the ingredients. Not only did the missing dish take a further hour to arrive they tried to charge me for it but with a delivery fee on top. I had to phone for a 3rd time with the delivery guy waiting and spoke to the manager, who's attitude wasn't great and ended up putting the phone down on me.

Had a menu through the door last week and the choice looked fantastic. So many different Indian cuisines, spoilt for choice. Decided to order this evening via phone, was told no card payments over the phone, cash only (VAT Avoidence Alert). Ordered nearly £50 worth of food for the 4 of us in the family and was told it would take up until an hour to be delivered. After nearly 2 hours of waiting, rang to see where the food was. Person answering the phone said he would check but then I could hear him on another line taking another order. He then said my food was on the way SO ANNOYING to be lied to. Eventually food turned up and was missing the rice we ordered. When I rang back, he claimed I hadn't ordered it and wasn't charged. No receipt given, so can't prove that. Then to top it off both my sons said the food was inedible. My youngest loves TIkka Masala but couldn't eat it. I tasted it and it was like a bag of sugar had been poured in the sauce. Disgusting. My other son son had a Makani and again the sauce was incredibly sweet and the chicken pieces dry. Once bitten, twice shy, will never order from here again.

Excellent service and amazing and delicious food, Mix Grill Balti 😋😋😋

Excellent food, only thing they do deliver to our home address

Quick delivery.polite delivery man. Ordered two different meals and they both lacked flavour. We both had a keenan and we were both disappointed!☹️.We tried to give it a one star BUT tried clicking on the 1 star online but wouldn't let us do it!! Online it went straight to a 3 star . ....!! Definitely won't be ordering another meal again!

30 minutes late ,and lied when I complained about it , saying I hadn't said delivery, yet they had my mobile and didn't phone me???? Lying fks !!

After previously ordering from here before ordered for delivery and were told that prices were different and more expensive, when order came was missing items and then when rang back was told I hadn't ordered them, but had been charged for it very unhappy won't be ordering from here again seems to be recurring theme.

had an amazing curry tonight for the 1st time and certainly wont be the last .the food was boiling hot ,delicious, good value ,and the staff were very friendly
good size portions .very tasty food and cooked to perfection .would highly recommend. wont buy a curry from elsewhere ever again .thankyou so much