Had a horrendous experience staying in one of this companies holiday lets on the East Coast recently. Blatant disregard of Covid regulations, the property in Staithes was filthy. I have written to them three times over a period of 6 weeks and have yet to receive a response despite confirmation that they received my original complaint! Unprofessional and totally unacceptable. Seven hundred and fifty three pounds of our hard earned money to stay in what I can only describe as a hovel.
Peter Lake
Cottages.com does not reply to any emails and cuts you off on the phone. Very poor service. We are now taking this company to court to get our money refunded as have others already.
Blatant disregard of Covid regulations, the property in Staithes was filthy.
I have written to them three times over a period of 6 weeks and have yet to receive a response despite confirmation that they received my original complaint!
Unprofessional and totally unacceptable.
Seven hundred and fifty three pounds of our hard earned money to stay in what I can only describe as a hovel.