Asurion
Vantage London, Great West Rd, Brentford TW8 9AG, United Kingdom
2.8
35 reviews
8 comments
FPV9+26 Brentford, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
still no charger. On the day I received the replacement I was told that I could not return the piece of s**t they sent me in exchange for keeping my own phone and having it repaired privately because "I had opened the box". I will be using all media platforms to share my dissatisfaction with this company and hopefully save some people from this utterly useless cowboy company.
They use a third part insurance company called Asurion!
I have lost my device and despite Virgin promises that you’ll get a replacement with 24hs it’s been now 18 days, this people keeps saying they’ll call me and THEY NEVER DO!
Every time I call asking what is the update on my claim, they say someone will contact me the next following day.
They are shameless and they’ll push you to the edge to try making you give up.
Do not use this people, in their contract they don’t even have a time limit that they can confiscate your device!!
Biggest scammer and the government allows this to happen.