Turner Insurance Group

I would not use this broker again. I was treated badly and they refused to acknowledge or apologise for their mistakes.

I called to amend my household policy because I was going away for two months and needed cover for my valuable items while away. The cover was implemented but Turner, with the knowledge that I was abroad, wrote to my home address requesting payment of the nominal additional amount of £65. When I returned, I opened a letter from Turner stating the entire policy had been cancelled because I had not paid the invoice for the additional £65 that they had posted. The amount was very small in proportion to the policies I hold with Turner and the valuables insured.
I would have happily paid this by card over the phone had they asked.

I was available by phone or email but Turner did not call or email before cancelling my entire policy. Upon raising the issue on my return, I was met with a stubborn refusal to acknowledge any shortfall by Turner and no hint of empathy let alone apology. The response was exactly the same when I took the issue to management level.

I have been a customer for nearly ten years and was saddened to be treated this way after being such a loyal customer. I will never deal with Turner again.

Turner Insurance Group have advised us for over 10 years and have always acted with professionalism, integrity and courtesy. They have supported us by arranging cover when we bought our building, for various community and youth projects and mission trips overseas. When we've had to claim, the service has been exemplary. The service is always personal, with great attention to detail - we have never felt like just another customer. Highly recommended - we greatly value the support and professional advice.

Turner Insurance Group are a lovely bunch of people & a pleasure to work with. David Scuse in particular is professional, reliable and entertaining to deal with - couldn't recommend them more!

I don't have a bad word to say about Turner Insurance Group. All their staff are helpful, knowledgeable and professional and they are a pleasure to deal with. I wholeheartedly recommend them.

Great staff