Yellow Jersey

I found the process of making a claim with Yellow Jersey pretty tedious, it is impossible to get the key decision makers on the phone, and at times the delay in responding to emails was frustrating.

However the communication was not all bad, and there were moments when they went beyond expectation. So when they are good they are great, and when they are bad they are awful!

After much back and forth I did finally get the matter resolved in a relatively satisfactory way.

I will be out of pocket for more than my excess, but this was my choice as I was not happy with having my frame repaired, and elected to go down the route of a cash settlement so I could purchase a replacement frame.

To my mind there is a clear conflict of interest in how they assess frames for repair as they rely on the opinion of the repair company, but Yellow Jersey maintained that this was not the case, and that the three parties I consulted also had a conflict of interest as they might sell me a frame.

All in I have gone with three stars as it reflects my experience both horrendous and good, and I suspect that in more simple cases the fact that some members of the team appear to be cyclists may result in an entirely positive experience.

Brilliant and wonderful service. I got hit my a car 7 weeks ago and came off rather badly with leg injuries and bad road grazing. From the start of the submission of my claim they responded very quickly for me to collate all the evidence they required to process my claim, and within a week proposed a claim offer which was reasonable in light of the damage to the bike of around £500, and they sent the replacement parts quickly which enabled my local bike shop to fit. A few times that I contacted them by phone they did not leave me hanging and at all times were very understanding and considerate. The whole claim from start to finish was handled very professionally and efficiently. It has enabled me to get back on the road cycling again after fully recovered from my injuries which they paid some of the treatments. Definitely the winning yellow jersey of the cycling insurance companies.

Jonathan was great during my claim process, sent a replacement helmet stright away and processed the claim with no issues. highly recommend.

Brilliant experience with Yellow Jersey covering a claim I had for a race entry fee after I picked up an injury and could no longer compete. Hassle free, responsive and a pleasure to deal with.

very poor experience with this insurer. had my e-bike stolen shortly after I’ve purchased their Ultimate policy whilst doing deliveries. ridiculously high price by the way, but you must get their top of the range policy as a courier

then they’ve rejected the claim because.. and I cannot emphasise this enough, they “BELIEVED” the bike was not properly secured as everything happened very fast. to me that sounds they’ve made a decision based solely on an assumption just to avoid paying the claim, despite securing the bike as per their terms. Perhaps they’ve used as leverage the fact that I’m a courier rider and knew it’s quite likely I’m not gonna be affording taking them to court. so if you’re having a similar incident without any CCTV footage (the police did not rush to investigate and did not check any CCTV from the area) or if you’re not getting physically assaulted, probably they’ll skip paying any theft claim

they didn’t even bother to contact the police or at least this is what I’ve been told by the officer investigating the case. they were keep asking me about a crime report, but the police categorically refused to provide me with any sort of official report (I live in Scotland and apparently here the police is not making any reports available to the public) and kept suggesting to advise the insurer to contact them through their own channels using the case reference number provided

long story short, the bike has been found by mistake at an address in Aberdeen by the police who executed a warrant for a completely different reason there after 3 months. the bike have been pretty thrashed, but after changing some parts I managed to get it into an acceptable working order. happy ending, but horrible and super stressful experience with this insurer given the high value of the bike

maybe they are better at paying a claim if you’re crashing, ‘cause they won’t be able to avoid that

Robbie and Jon were both excellent. Made the whole process really quick and easy, even went through the effort of trying to find me alternative bikes. Thanks for all your help

Excellent service - the person who dealt with my claim was extremely helpful and went above and beyond to help me with my damaged bicycle, and even returned some sentimental items from the frame when it was written off. Would recommend this company to anyone who needs bicycle insurance.

Thankfully my first time having to claim on bike insurance, but Yellow Jersey made the process as smooth and painless as possible. The Claims Manager that I dealt (Jon) with was clearly passionate about cycling and it was a pleasure to discuss the claim (and chat bikes) with him. Very responsive throughout and with regular updates, the damage claim was fully processed and replacement parts sent out very quickly. Would definitely recommend the service and will be continuing with cover for my new bike too.