Nucleus

Generally awful - high staff turnover means you never talk to the same person twice, I have had 2 (upheld) complaints with them. I would love to move my SIPP from this useless company but unfortunately due to sky-high exit costs I can't. Avoid them and take your money elsewhere

Absolutely dreadful company to deal with, no response to general queries, constantly dealing with different members of staff who routinely blame the last person you spoke to for not doing what you have asked. Sadly there are not many companies that do what they do so I guess they rely on the fact you cant really go anywhere else. If I ran my company like this we would be bust ! Avoid at all costs ! (unless you really have nowhere else to go)

I wish I had never set up my account with James Hay. Nothing seems to work the way it should, their processes are ridiculous. AVOID

Really incompetent pension administrator. The customer service is absolutely terrible and they cannot perform basic tasks and constantly give incorrect information. It is like pulling teeth getting anything done and this has been my experience since I have been with them. I am looking around for a reliable alternative.

Went to meet my step son at lunch. I've always wanted to work here but never had the desired qualities, even though I have lots of skills, they took on a few people that had no compirlter skills whatsoever, which I have loads, so felt so inadequate. Managed to secure a temporary role (this was a few years back now) so started work, the other guys had 2 weeks training, which I didnt, was taken on to receive an influx of calls, we had 4 from 9am-3pm, let's just say I didn't work past 3pm. So, the moral of the story is, well I'm not quite sure what motto I would use, but they'd have to pay me much more to work here.

I would strongly recommend anyone choosing a SIPP provider looks through the reviews here, because I can see many others have had all the same sorts of problems we have had with James Hay – a lazy and incompetent company that seem to take full advantage of the difficulties any customers will have in moving to another provider. Even the Chief Executive, Richard Rowney cannot be bothered to get his staff to respond to complaints.

We chose a SIPP to purchase commercial property for our pension income with a different company that were good, then unfortunately for us, James Hay purchased this company. We kept a large sum of money in cash to purchase an industrial unit, but James Hay made us jump through so many hoops before they would even instruct a solicitor (including insisting on surveys and a valuation) that the vendor lost confidence and sold to someone else. Even when James Hay finally had instructed the solicitor - the instruction was to pay three times the sum agreed to purchase the building! The result is we lost £6,000 in costs and James Hay did not bother to even reply to our complaint in the statutory 8 weeks.

Unresponsive. Unhelpful. Evasive. Inaccurate. Eventually the manager was partially helpful, but there is still an unresolved problem, and now I get no response whatsoever.

I mirror the below comment. 'Really incompetent pension administrator. The customer service is absolutely terrible and they cannot perform basic tasks and constantly give incorrect information. It is like pulling teeth getting anything done and this has been my experience since I have been using them for clients'.