A-Plan Insurance

Very very helpful staff today... as they were last year.. much better to visit the office.. as so many questions asked & so much garbage read out ( ie about policy). ( probably the law !!). Two weeks ago i had a postale reminder about renewing a policy,, followed by a text/ voice mail.. ( phoned them to find out policy had another 3 weeks to run.. told them i was away in France for a week... but would come in when i returned..). Whilst in France i had 4 texts/ 4 phone calls/ 4 recorded messages !!!! ? all asking me to contact them re- policy... Found it a pain !!

3 car policies with them for last 5 years, introduced a new customer and when I want a simple change a £30 admin fee.....guess I will be looking elsewhere.

I never visited but called company. Friendly staff but expensive insurance. I got my comprehensive insurance 50% of their quote by using go compare.

I have used A-plan for the past 5years for business and personal insurance. I have always found them to to competitive on price and easy to deal with.

A Plan have been brilliant, very thorough and friendly, I cannot fault them!

Aweful customer service. Asked for a call back but they never did so I had to call them. Then they said they would call back with a quote but didn't call back. When I called them 3 days later they gave me a redicolous quote. Over £200 more that what I found on the price comparison sites.

Are an ease to speak with, staff are knowledgable and helpful, overall was most cost effective to use

So my partner was told the lowest price he could get insurance for was 7k and a majority of insurers have declined given his driving history and details.

It turns out on money supermarket there are multiple insurers willing to provide insurance ranging from £1800 upwards.

I do question whether A Plan are acting in the best interest of their clients.

Their quotes seem to be quadruple and ridiculous. They are supposed to be insurance brokers that test the market.

This isn’t a one off for our family. We were being quoted ridiculous landlord insurance figures too! One for 8k which we got for £1500 somewhere else.

Absolutely ridiculous if you ask me!