Call Assist

I got this email from CALL ASSIST LTD ESSEX on the 18th of MAY as a result of broke down on Oxfordshire at 16:50 and stranded on the service station until 23:45 They never got back to me so far today’s date 7/08/2022
PLEASE AVOID THIS COMPANY

Job number CA90070322

Thank you for your recent telephone call, I understand your complaint points are: delays in assistance arriving with you and your vehicle.
I am sorry it has been necessary for you to have to raise a complaint about the service you have received from our Recovery Operator. We take customer service seriously and it is always disappointing to hear a customer feels let down at a time when we as your insurers are needed the most.
Please be assured your complaint has been passed to Hannah Packman, who will conduct a thorough investigation into your concerns. Your dedicated complaint handler will be in contact with you within the next 28 days to either provide a resolution to your complaint or to provide a further update on this matter.

Reviews were awful wait times charges used AA Recovery a little more expensive but call assist are only sending a breakdown Company to you who will charge for works. The AA will recover you home or to a garage with no additional charges.

Fantastic quick service from Start Rescue. My motorcycle decided to die, so I used the app to arrange recovery. I got a phone call from the recovery guy 20 minutes later. He arrived in 30 minutes as he was local. Bike brought back to my home.

Highly recommended.

Cannot fault the service received when my vehicle broke down. Fast response, and expert help just when needed. A 5 star service.

AVOID LIKE THE PLAGUE!! Supposedly got free breakdown with the warranty on my newly purchased car. Had the car all of 3 days and it broke down at my workplace. Phoned the number on the warranty document to request the recovery - was told I needed to first activate the policy. Phoned the warranty company, they activated it and said it would take 24 hrs before recovery could be arranged. Spoke to about 3 different people between the warranty company and this company and not one mentioned it would be an issue. Phoned back today to arrange recovery of my vehicle and suddenly they’ve changed their tune. Because I made the simple error of reporting the breakdown BEFORE activating the cover, they now refuse to help me. Leaving me completely high and dry and with my car stuck at work and me stuck at home several miles away and on my own. Disgraceful customer service!!

I was stuck on my own an hour away from home with my baby for 6.5hours!
Firstly they said they didn't know I had a child with me which was a down and out lie because they were aware then I wasn't allowed to get home with the recovery truck because my babies car seat didn't fit so they arranged a taxi home for me of which they sent to 2 wrong places before actually getting to me!!
My poor little boy was hungry and tired, a nice day out planned turned into a complete nightmare 😭
Whole experience was a complete joke and I will be writing a formal compliant tomorrow 😡

Turned up within the time stated shown the problem worked hard to rectify the fault. Friendly engaging and concerned as it was -6 and I have a lung condition. Car sorted in minutes with a huge smile said goodbye. Delighted with service lady on the phone was also fabulous.

I was left on the M4 with 2 children for 4 hours with no support ! I had to pay for a recovery as call assit did not help us. Simply shocking