Ace Insurance Services Group Ltd

Who Knows How Reasonably Priced They Are?

I spoke to Hannah on the 7/4/21 in great, great detail (27 minutes to be precise) and after taking all my details she said she would ring me back with some quotes before lunchtime on the next day. Rather foolishly, I joked that she needn't rush as my cover wasn't required until the 1/5/22.

My fault I suppose as I have never heard back from them.

Alternative cover taken out elsewhere which may or not have been more expensive but they rang back so therefore they got the business.

Joanne was great, taking me carefully through all options available to me with excellent customer service skills. I wish all service providers were like this!

Awful service! Hassled me non stop despite having no time at all to deal with some thing that they should have a solution for. Won't renew with them because of problems. Don't bother best to use more professional insurance company.

Told me upon quotation no Porsches I said we are a porsche specialist we require that cover they verbally agreed now 3 months later I’ve added a Porsche to my policy and they deny allowing them and trying to charge me extra massively. Completely misold my insurance and left my business not covered and at risk

I have been a customer of ACE insurance for two years now. The first years policy cost was expensive, as I was new to the trade, but still massively cheaper than everywhere else I looked and year two premium was significantly lower (even though I had picked up points in between)
Every time I have called , the phone is answered within three rings, all the people I have spoken to have been extremely helpful and resolved anything there and then on the phone.
Never have I heard the term “unprecedented times”
This is how a company should be run, I’d like to know who the owner is and get him on the ballot for the next general election!!
10/10 ACE insurance, keep up the good work!

After a bad spell with negative responses from the mainline insurance provieders my move to ACE was like chalk and cheese. They actually listened, gave good advice and offered a price beating service. I now want to stay with them. They definitely get my vote!s

After our local area being put at high flood risk, despite no actual floods in the last 14 years, alot of insurers wouldn't touch us even without flood cover and the insurer we had been with for years cancelled our policy.

Joanne at Ace was amazing. She is very friendly and professional. She managed to get us cover including flood, at higher cost than we previously payed but alot less than the comparison sites were quoting without flood cover. Since then we are now moving house and Joanne has transferred our insurance over to a different more competitive insurer. We are so happy with the service we have received. Thank you.

I was just reading the names on list of brokers provided provided by 'Compare the Market .com', when the phone rang and it was Ash from Ace Insurance.
Ace service/ Ace price/ Ace quality. I will certainly be using this company again.