A-Z insurance Ltd
Cygnet House, Croydon CR0 2EE, United Kingdom
2.3
27 reviews
8 comments
9WH3+59 Croydon, United Kingdom
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Monday: 10–18
Tuesday: 10–18
Wedneasday: 10–18
Thursday: 10–18
Friday: 10–18
Saturday: Close
Sunday: Close
Tuesday: 10–18
Wedneasday: 10–18
Thursday: 10–18
Friday: 10–18
Saturday: Close
Sunday: Close
Ps. They’re not part of a redress scheme, which is illegal.
Avoid at all costs! Myself and my partner moved into one of these flats in December 2020. There was a number of hidden issues which we addressed to Ana as soon as we discovered them. 4 months later and these issues are still outstanding. She has sent “handymen” who cannot speak English, accompanied by an old lady who is also hard of understanding, to fix plumbing issues. Neither of which are plumbers.
This company and its staff are very rude and unprofessional. The management has called us liars when we’ve pointed out issues and have made zero attempts to fix them. They have given us every excuse in the book to avoid having to act on these issues. The staff act clueless every time you phone them and dismiss anything you say.
There is mould around the windows. When this was addressed to the landlord, she said it’s our fault for not keeping the windows open. The mould was pre-existing, it was only painted over. She acted clueless and blamed us.
Now it makes sense why the heating is included in the rent. Because she hopes everyone will keep their windows open and the heating on full blast to dry out her building. Maybe if she took adequate action to establish the faults and repair them, these issues wouldn’t persist.
She will cut costs on every corner. She will ignore you. She will be rude to you.
This is not how you’d expect to be treated.
Anyway the leak was less but not gone, I still came home to puddles on the floor but it wasn’t as bad so I gave up! Then the mould started to grow in the kitchen it was horrendous. I sent them various pictures of the mould, it was all over the walls, I had to stop letting my son in the kitchen in case it affected his breathing. It was in the cupboards growing on my tins of food. When I moved out I had to throw loads away. all of this and not to mention it was so noisy my son woke up constantly. It was freezing and when the boiler failed they left me 2 days without heating and hot water during the winter and I had to travel 1.5 hours to my mums so that my baby was warm. Oh and when I moved in I had to spend 2 days cleaning the flat with my sister because it was filthy there was sawdust EVERYWHERE and the toilet was black!!! There is more but I can’t even remember it all because it was horrendous. There was a leak under the sink that never got fixed. The front door wasn’t even safe. There was a random door in the hallway that lead outside and didn’t lock properly. There was a rat in my cupboard that they never came to help me with so I just never opened the cupboard and when I did it had luckily climbed back into the attic. They were 1.5 hours late to receiving the keys on the day I moved out and said they had no idea about it even though I told them 2 days prior what time to be there. They didn’t even come they sent a random lady. AVOID THEM AT ALL COSTS