Trade Direct Insurance Services Ltd

I own a scaffold company and last year had a claim (dropped a 21ft tube onto a astra) the issue was resolved however my liability insurance went up considerably (more than the damage inflicted) Patrick Kelliher helped me out hugely and has drastically reduced my overheads by giving me a great insurance deal, allowing me too allocate the funds elsewhere. Thank you Pat and Trade Direct Insurance.

Got cover with this firm as it seemed like they specialised in tool theft. my tools were stolen over a week ago and i have not received any correspondence, just palmed off every time i try and get through. Finally got a confirmation email asking for the details and Phoned them to follow up my reply and they responded by telling me it takes at least 5 days for a reply. That will make it over 2 weeks with no tools and no work. They have no empathy of the urgency of my situation. Terrible service

UPDATE
I had a phone call about 20 minutes of posting this from Zurich saying that trade direct had instructed them to sort my case out urgently. After half an hour of email exchanges, my case was agreed and settled (not paid yet). Yes, it is Zurich who sort the claims, but it is proven that the cases are in fact settled quickly if they really want to settle them. I find it very hard to believe that all this week they couldn't do anything, then all of a sudden it was sorted with matter of urgency.

I will be seeking advice for unnecessary loss of earnings, because clearly they could have sorted this sooner. Let alone the fact theh have caused a significant amount of unnecessary stress, during an already difficult time.

LIGHTENING STRUCK TWICE -

Unfortunately my tools have been stolen again. Trade direct have directed me to zurich who made me do an online claim, telling me they'll be in touch the next day. 2 days on and I had to chase up and then be told that the claims don't even register on their system in a couple of days anyway. This is tool insurance, my livelihood has been taken away again and they can't process anything for 2/3 days. I should have learned my lesson the last time and renewed with someone else. Shall be seeking legal advice

All my business' insurance policies are with Trade Direct. The policies were easy to set-up and were competitively priced.

Good insurance products at good price, and people you can actually have a proper conversation on the phone with.

Always a very good service from the staff I have delt with.
My cover has always been the best for my needs.

Absolute waste of space, don’t use this company

I have used Trade Direct for my public liability insurance for years and have always found them to be incredibly helpful. As my van insurance was coming up for renewal I thought it would be good to keep it all with one company, Leigh in vehicle insurance was very helpful and friendly and is a credit to your company.

Prompt and efficient service. Concise with information and content without the matter taking an inordinate amount of time on the phone. Very pleasant staff to deal with.