Group 1 Jaguar Watford

I drive vehicles for an independent car dealer 20 miles away and had to bring a (nearly sold) 17 plate Jaguar XE RSport in for warning light diagnosis.
Long story short, was told it was sorted so went to pick it up. 45 minutes later sheepish service department bod explained the fault reoccurred.
One whole week later, the problem sorted, but this time waited 30 minutes while the key was "released" from the wonderful, ultra high security thumb print secure key cabinet.
Hmmmm, are we getting too clever with all this technology 🙄. There was a decent apology as I left, but you can imagine how disappointed I was.
P. S. Gorgeous new showroom, crazy trying to park there, felt sorry for the attendant; nice coffee and friendly receptionist.

Had a great experience when purchasing a used approved car from Beadles Watford. I was looked after by Robin who was the most helpful salesman. He went above and beyond to secure the sale with nothing being too much trouble. We had to travel over two hours to get them at short notice but Robin really impressed me with the customer service, getting the car valeted before we arrived just to look at it. We were impressed by both the dealership and the vehicle and felt no hesitation in buying the car. After a couple of days Robin even rang us up to check we were happy with the car. I can’t recommend Beadles Watford highly enough. Great Car, Great people. Go and see Robin and he will really look after you.

A most wonderful experience. Simon we extremely helpful. Took time to understand what we wanted and help spec up a car meeting our needs and budget. He went though every option in detail on the day in the the few days after. Very happy with the car we ended up with. New IPACE is now on order. Thank you Simon.

I have recently purchased a F pace jaguar from Watford Beadles and had the pleasure of dealing with Ben Final. From start to completion his professional attitude and friendly disposition was a breath of fresh air! His aftercare help was amazing. I will definitely deal with Ben again at Beadles. Thank you. Amber

I had a great pleasure and experience when I decided to purchase an approved used Jaguar F-Pace. I dealt with Khaled who looked after us from the start to completion of the purchase. He was very professional, answered all our queries, kept us informed of each step and most of all friendly. We were truly amazed and impressed. This is our 2nd car from Beadles Watford (Group 1 Jaguar) and they are our best choice! Impressive service, great people and truly happy. Thank you Khaled and thank you to all your team that supported us from the first day we walked in looking for a car until we drove with one home. Definitely will do business with you again. Thank you.

Appalling!! By far the worst experience i have had with an company thus far (my issue still remains unresolved after 5 months).
Purchased a 1 year old range rover evoque from Beadles which developed initial electrical problems driving home from the dealership on the day of collection!! 11 months later more electrical problems and broke down.....the car was relayed to Beadles where it remains over 5 months later waiting to be repaired!! This was due to the parts (a whole new engine) being on back order as they were out of stock.....after being told it had finally arrived and would be fixed to collect this week i receive a phone call informing me that the service team 'forgot' to order the turbo charger....which unfortunately is also out of stock and on back order.....and none can say when it might be available !!!

Worse still is that what came out of the warranty claim was that despite being told the car had been serviced and inspected before purchase by the sales team....this was not true, with the service team confirming the car had not been serviced by Beadles prior to me purchasing it. I was then informed the car had the incorrect battery in it and the battery in my vehicle was actually registered to a different vehicle altogether???###

Whilst Land Rover may have the reputation of being a 'prestige' brand there is nothing prestige about their aftersales or customer service at Beadles. With the exception of one young lady on the service desk i have been treated with nothing but disrespect. Endless promises of call backs that never happen, ignored emails and an overall lack of transparency in relation to my requests for clarity in relation to the history of the vehicle and the miss information i was when purchasing the car.

Called twice today leaving messages being told i would be called back and again nothing!!

purchasing a Range Rover was for me a bit of a dream and something i worked hard to afford.....but the reality has been, and STILL IS an absolute nightmare!!!

Great service and as I was dealing with the company from over 200 miles away ,I was kept informed all the way through the sale. Robin is a credit to the company, and made things so easy.

I recently had to have my car repaired due to a serious fuel leak. The lady dealing with my case Natasha was utterly brilliant. Super friendly, polite and helped guide me through the issue i had with care. Considering i was sold a lemon from an independent, I shall certainly be visiting Beadles again in the future after the great effort from the guys in the shop to sort out the issue, thankyou...