Claybrook Jewellers
Kiosk 1, St Nicholas Centre, St Nicholas Way, Sutton SM1 1AY, United Kingdom
2.8
28 reviews
8 comments
9R74+JF Sutton, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: 11–16
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: 11–16
Within a few minutes, my mum returns with the watch to state that they were unable to accomplish the task as the battery cover was too tight for them to open. So I decided to ask H Samuels if they could do it for me to which they said they could. But the lady there pointed out that there were a few obvious scratches made to the back of the watch from when someone had previously tried to carry out the replacement. I was shocked that they failed to acknowledge it initially and that I had to notice for myself.
When I headed back to the shop and asked why she failed to apologise for her clear imcompetence, she merely suggested that its at the back of the watch and no one can see it anyway. I was taken aback by this ridiculous comment and further went on to state that is unacceptable customer service. To this she stated that she wouldn't classify the watch as damaged but completey acceptable for her to make the obvious scratches when digging at it with her tool. I have never been so angry with the atrocious service and vowed to never return.
It seems that no one there is capable of doing a simple battery replacement as they failed to accomadate to another customers wishes also. So please be warned to never take anything there unless you would like to be it to returned damaged and without any form of apology or compensation. Absolute ignorance and foul customer service.
I never been in this situation before. I am very angry 😡 and disappointed about service....
This is my case:
I bought a watch from "adress of the shop" and I was very happy at the beginning because the watch seemed to work.
Then suddenly after 23 days of use, without any intervantion from my side, the watch stopped working. At the beginning I didn't pay attention and I just adjusted the time and the watch started working again.
But after the third time I thought someting might be wrong with the watch and I then decided to go to the store and explain the problem.I went to the store and the stuff assisted me in repairing the watch. I took the repaired watch thinking that it was wel repaired and the problem won't reappear.
Unfortunately after approx a month again the watch suddenly stopped working. The interesting fact here is that in both cases(the 1st time and the after many times) the watche starts working again when I adjust the time, otherwise it's just not working and does not show the time correctly.
So, this second time got me frustrated and I went to the store again and explained the problem, this time wanting to return the watch and wanting a refund of my money. For my big surprise, the store refused to take the watch back and refund me and at the same time they called me a lier and that I may did all this on purpose just to return the watch.
I was furious and needed an explanation why but nobody seemed to care. The oman threatened me and calles the security to make me leave the store. I am extremely unsatisfied of this product and I do not need a watch that doesn't work prperly and doesn't show the correct time. I would like to return it!
I read some reviews on internet and people are complaining of the same problems as mine!
So, please advice me what to do so that I could return the watch and get my money back.
Sally