Whibleys

Very poor customer service from Horsham and Worthing branches. Following a repair by the Worthing branch last year, my engagement ring has broken again and the diamond lost. A second opinion on the repair work done was that it wasn’t adequate and has resulted in the ring breaking again. After leaving the ring with them six weeks ago and numerous requests, I’m still waiting for the written estimate for repairs for insurance they promised to send me and I’m just met with rude and unhelpful staff. Whibleys I’m still waiting if you read your reviews!

Whibleys are amazing! The team at the Worthing branch are lovely, they go above and beyond to ensure we are happy. Always such care given and informative. Thankyou to Jean and Olivia, especially today!

Bought a special necklace from here which snapped after only 2 weeks of use. Tried speaking with the management about it, but the best they could offer was £20 back (a fraction of the cost) and they wanted the broken necklace back!

Repaired a gold rope chain necklace, black tarnish over it after the repair, they did buff this out after I complained however the repair broke within a week. I feel they should have communicated the repair was not guaranteed better.

An old-school friend recommended the Whibley’s jewellery store located on Warwick Street in the seaside town of Worthing.

At first, I wasn’t really planning on buying anything from Whibley’s and then I suddenly came across a pair of novelty cufflinks, from my top favourite cufflink brand, Deakin & Francis.

I must say – I was extremely chuffed with my purchase of the Deakin & Francis cufflinks from Whibley’s and item was also at a reduced price.

In my personal opinion, Whibley’s is definitely Worthing’s only upscale and luxury jewellery establishment.

Evelyn, very unfriendly member of staff!

My husband has purchased a LOT of jewellery from this Jewellers considering it the best in town, not anymore! After a 2 week old chain broke i was told I have to pay £35 to have it soldered!! This should have been offered free!
I Have asked other Jewellers their thoughts on this and they agreed.
Plus offered to do it for £15-£20!
Won't be using them again, take your business elsewhere if I were you.
Snooty staff unless you are purchasing.
I've exchanged a watch with them before and had something altered, they are not happy to help unless you are spending £££s

I brought our wedding rings from Evelyn. She was so lovely and so helpful .and not pushy she actually cares...we brought 2 rings white gold we are over the moon and it was a lovely the
experience with Evelyn she is a star i recommended whibleys and Evelyn 💯 percent ..even the the price was great thank you Evelyn thank you whibleys

Such friendly, helpful staff and a wonderful selection of products. Would very much recommend. Purchased a watch and picture frame - great variety of both.