Lotus Diamond Ltd.

Outstanding Customer Service! I recently needed a wedding band at very short notice due to another jewellers letting me down with less than 2 weeks to go until my wedding.

I was staying in Chester overnight for work, leaving the following evening. I went in to the shop after walking by many other chain store jewellers that had nothing exciting to offer in their windows. I quickly found a wedding band very similar to the design I had originally chosen at another jewellers, but it was in white gold, and I needed it in platinum.

Mesut- the shop manager assured me that he could have it re-set in platinum on site at the shop within 24 hours ready for me to collect the next day. Having being let down several times beofre and with so little room for error I was a little sceptical, but I need not have been. Sure enough I got a call at 3pm the next day to say it was ready for collection. However, I was really late finishing work and I could not get away before the shop closed on Friday night. Fortunately we had anticipated this and Mesut arranged to wait for me until 6.30pm so that I had my ring that evening rather than have to stay over another night in a hotel!.

I was absolutely amazed at this high level of customer service; all the staff were so friendly and accommodating and went way above and beyond what you would normally expect! My ring is absolutely beautiful and just as I had hoped for, and more importantly it was ready in time for my wedding day! The price was also slightly less than what I was originally paying elsewhere.

I would highly recommend Lotus Diamond! Thank you Mesut!

Do not use these people. I bought wedding rings off them for my Wife and me. When we picked them up, they had made them up as a different design. It was so upsetting and dreadful . they sent them back and re made. But they also came back as nothing like we ordered. They basically said accept these or not and that was 2 days before our wedding. They offered me discount on future purchases. Dreadful experience. I will never go back to these people ever again.

AVOID. The owner has sadly passed away. Mahmoud was a lovely man. However the current "manager" Faye is most unpleasant. I found her to be aggressive rude and extremely dismissive. According to her diamonds ARE NOT FOREVER.
I spent thousands and got substandard workmanship. Having to return my bracelet 3 TIMES- first time was within 4 months of purchasing!!!
NEVER AGAIN
If I could rate no stars I DEFINITELY would

Amazing experience! I came to the store “Lotus Diamonds”looking for a birthday present for my mom! the staff are very welcoming and helped me. my mom's finger size was not available, they made a special order for me. After 4 weeks they called that the ring was ready! it was amazing! highly recommend!!!

Without doubt the strangest experience. I am surprised they are still in business the way the man (he doesn't deserve to be referred to as gentleman) treated my husband and I! Perhaps we looked like we didn't have money to spend, he wouldn't show us anything?! Being told I should go away and figure out what I want, my inherited jewelry is substandard because it was probably rolled gold. Enough was enough. Left him mid sentence having seen no items at all!! Very strange way to do business. Would not recommend.

The shop is the best. Stuff are amazing. I bought earrings for myself. I’m in love with them.

I had a ring made 100 pc satisfied . Shop local. Thank you lotus for service and my ring.

Visited Lotus Diamonds whilst in Chester looking for a surprise diamond saphire ring for my wife.With such a large variety of rings for sale we needed a little help. A gentleman who introduced himself as Gettin provided excellent customer service.We spent over an hour in the shop as Gettin brought out a variety of different rings to show my wife.Eventually both my wife and i agreed on a stunning saphire diamond ring.Excellent customer service Gettin and would highly recommend visiting Lotus Diamonds in Chester.