Powells Vintage Jewellery

I have never written a review about any service or establishment before, but I felt compelled to after the way in which I was treated by the staff, in particular one lady. The reason for my visit was to get a valuation on a piece of jewellery I had inherited from my grandmother. Powell’s had been recommended by both Boodle and Dunthorne and my parents, who have been repeated customers of theirs, spending quite a bit of money. The attitude of the staff was incredibly rude and dismissive. My husband and I felt incredibly unwelcome. I have previously been in to ask about the cleaning of jewellery and the same lady was rather unpleasant, however, I gave her the benefit of the doubt as we can all have a bad day at times. My strong impression is that unless you are buying, they do not want to know. Given it’s a family business, I would have expected them to understand the value of customer service; clearly they don’t. The service that we received at Boodles conversely was very polite and incredibly apologetic when they couldn’t provide the service that we had enquired about. Avoid Powell’s like the plague; there are an abundance of jewellery shops in Chester to choose from, who no doubt will be courteous and respectful unlike them.

Purchased a beautiful ring from this shop last week. My ring had to be made larger & as I was only visiting Chester, they did the work within two hours. Staff very helpful & friendly. Great selection of jewellery. Hoping to return to Chester soon, and Powells will be first on my list to visit !

Ever since I have been a little girl I dreamt of getting my wedding ring from here! And I did and it’s perfect. Unfortunately for my poor husband this is my favourite shop. The staff are lovely kind and knowledgable.. despite me being known as the cat lady! Next visit before Christmas

Powells is a prime example of how a jewellers should be. The people are great, some of the pieces they get in are just beautiful plain and simple.
Nothing is too much trouble and the pricing is accurate and fair.

Thank you for providing great items and a fantastic service.
In a world of over priced mediocrity, Powells really does stand out from the other retailers.

We have gone there for every special occasion since my 21st birthday (a fairly long time!).
The range of jewellery is great and the team are helpful and personable, even remembering our family and dog from previous visits.
We look forward to hopefully seeing you all again soon.
KR

Visited Chester for the weekend and stumbled upon this gorgeous little jewellers on the rows, I fell in love with it immediately!

Ended up going in and having a laugh and a chat with some of the staff and ended up treating myself to a vintage gold bracelet from the sixties! It was the perfect cherry on top of a lovely weekend.

Powells and the team have delivered excellent customer service, they are good at communicating in a timing fashion and are knowledgeable on their products. I am not local and bought remotely and they sent many extra images and then posted my item, sent a tracking number when it shipped and checked that it arrived safely. I am planning my next purchase and will recommend to others.

I first heard about Powell’s through a google search and after a few emails with Joanne who works there, myself and my fiancée paid a visit today. I can honestly say going has made my year! Every member of staff from the owner and his wife to Joanne and Rich were so kind and helpful and the service that we received alongside my ring was unbelievable. To anyone looking for somewhere which will provide the highest standard of care and the most fantastic quality, I would thoroughly recommend visiting Powell’s or Lowe & Sons. We will be coming back for our wedding bands and will be bringing family members in the future to have a look around the stores, it’s that special a place! Thank you so much to all of you, I would rate higher if I could!!!

Adding to this, unfortunately it transpired that I am allergic to white gold.
We went today in the hopes of seeing what could be done.
I honestly could not of asked for a better standard of service.
It’s not just that the staff are nice, it’s that they genuinely care.
You have our custom for life Powells, we love you!!!!
Thank
You again to Jenny, Rich, Sophie and Will. You’re fabulous ♥️