P.T.Miles Jewellers

Took a ladies fob watch for cleaning and a service and was told by their watch ‘expert’ that it wasn’t worth bothering with. However, on visiting a reputable watch and clock repairers was told that it was a good quality Swiss watch circa 1880, valuable and worth servicing. Won’t be rushing back to PT Miles in a hurry

In reply to your response, firstly the watch didn’t require repair and secondly my issue was how the lady behind the counter was so dismissive saying ‘it’s not worth bothering with’.

If she had conveyed to me the problem with regards to parts and guarantee mentioned in your response to my post I would have understood but I just feel that I was just brushed aside with no explanation.

Correct me if I am wrong but you do seem to state that you have a watch expert.

Excellent customer service from the two ladies front of house, they are really polite and knowledgeable.
Having tried several other jewellers in Newcastle I finally stumbled into PT Miles.
Where everyone else had said they didn't have the skill set to change the straps on two unusual watches, the ladies explained that they would do their best and too pop back in in 30 mins.
True to their word after returning 30 mins later both watches were ready and waiting for me!
While I was in there I also noticed how everyone else was smiling and enjoying the experience too.
From now on PT Miles is now my go to jeweller and I can not recommend this shop enough

Very friendly staff good customer service well done 👏

Very helpful staff and a great range of products.

Disappointed !! Had ring resized ? Should have been 1 size larger but feels the same as before I had the job done. Tried on in store but with hand’s being hot it was a little snug. Tried on again today but still couldn’t get it to fit properly. Also was quoted £20 for repair but when it came back it was £33. If I could give NO STARS I would. Definitely won’t be going back. Dissatisfied customer !!!

Helpful staff, repair completed efficiently. Good communication at every stage from provision of an estimate to collection. Happy to recommend.

Excellent service from a local company who understands the value of genuine customer service. An extensive portfolio of products (both new and pre-owned) to suit all needs. The team helped my daughters with their Christmas and wedding jewellery and made us feel like valued customers. A shining example of how a local business can deliver a genuinely differentiating service to its clients.

Not happy staff were nice on the phone I went in with a engagement ring to have it resized got told the 27th may your ring will be back in my partner told them to call him once the ring is sent to them no call to say the ring has not come back. Staff saying they are busy and were standing their doing nothing when I called in I did not know my partner had call them to say my ring not back . They said they to busy to make one phone call to find out why my ring not back . I would never use them again ..let’s see if they can call my partner with a update it may take another week to get my ring back upset as it’s my engagement ring the staff have no care or customer service in what they do!!!!! Kelly copestake