Ernest Jones

Lots of very nice looking jewelry but very poor service. I waited for a while to be served before leaving due to no one being available to assist me. Lost sale and very unlikely to visit again.

Me and my Fiancée have had a fantastic experience with Charlie and the team at this store. I brought my fiancée a engagement ring in October and this month one if the diamonds came out. As it had 12 months warranty we went to the store and they said they would get it fixed free of charge. We left it there and they stayed in contact with updates frequently and told us it would be back at an estimated date of 6 weeks. Today we collected the ring and it had only been 12 days. The staff done everything imaginable to sort this issue. Lovely staff all of them. A pleasure to do business with. Thank you,

Harry and Lauren

Good jewelry with ok prices. But like every other jewellery store treated as if I wasn't there when asking for support. Go in wearing a suit and they may consider talking to you.

The quality of service from Ronan has been second to none. I bought a Bremont Martin Baker and cannot praise attention to detail on customer service enough. Ronan is also very intuitive, picking a watch design that would suit my taste and style best before I had even noticed it in the Bremont selection. Within a couple of minutes I had selected the best one for me. Having sat down in other high end watch retailers in Cambridge, including Mappin and Webb, I would suggest to visit Ronan at Ernest Jones first.

Very helpful staff even allow us to leave our staff at the shop while we did some other shopping.

Pretty awful service once you've placed an order, no updates, don't answer the phone (must have phoned 50+ times with no answer) - all in all not very impressed when spending a large amount of money.

Glad we booked an appointment it was very busy. Ronan had great customer service skills, he rang before the appointment pre -ordered the jewellery into the store. Service was faultless, great guy. 👍 Very pleased with our purchase .

Got a Longines watch for Xmas. Strap needed adjusting so went into Ernest Jones. 2 assistants busy with customers. Manager walks out says someone will be with us shortly and proceeds to Starbucks for a coffee!! Is the shop doing so well it can turn away customers on a cold Monday in January!!!!! Needless to say left and went to H Samuel who whilst not a Longines stockist were very happy to serve us , were not too busy getting themselves coffee and and sorted me out in 5 mins!