H. Samuel

Lovly helpful staff, bought a watch online had it delivered to Wood Green branch they noticed a small defect with watch and replaced it right away! and they changed the strap links free of charge. Thank you kindly for looking after me 5 star service 👌

Extremely happy with the service provide by Mo. Very happy with my purchase today and his customer service was exceptional. Massive thanks!

Had a chain with a knot in it and they’ve handled it really well. Excellent service and very friendly team

I've been to many Hsamuel stores around London and this store has by far the best customer service in the chain! I rarely write reviews but they are definitely deserving. I've been here a few times and always find the staff friendly and attentive, and go the extra mile without hesitation. The team really are a credit to the company. I want to say a special thank you to Aziz and Mo who spent an extra long time helping me in store today 😊 x

Ordered click and collect because it said I could get it the same day in store, this was on Friday. It’s now Tuesday (4days later) and It still hasn’t been delivered to the store. Disappointing because I could have gone to g shock in Covent Garden but I thought I would save myself some travel time.

Update, I Finally got a message today that it had been delivered and when I picked it up they gave me a 2 year guarantee for the inconvenience. So the customer service was actually good in store, they made an effort in the end.

Visited and got there by 17:20 even though their operating hours say until 6pm but shutters we're closed already. Waste of my time making my way there. Not cool at all.

I had an amazing experience here and thanks to Mohammed I got my self a really nice watch with all the features that I needed

The manager of this store is extremely helpful and patient - he helped me to get exactly what I wanted, thank you!