Bucherer Fine Jewellery - Selfridges

I had been waiting quite a while to purchase my Tudor Bucherer, and when I finally made the trip down, Marcio instantly made me feel like I was there for a special experience. He took customer service to a whole new level, along with the aid of his wonderful manager Aaron. Buying this watch was a big deal for me and they made it as exciting as I always hoped it would be! Thank you so much guys, I hope to be back in the future.

Booked an Introduction to Rolex with Arnis who was very patient and polite, learnt a lot about the stories and function behind each Rolex watch. Truly a great experience for anyone that wants to learn more about Rolex

I was excited to buy a ring to match my earrings from Bucherer and to mark the achievement of passing my psychology MSc but was left feeling upset, frustrated and deflated by the whole experience. Despite going in to store several times, calling and texting, the wrong colour gold ring was ordered. To be made to feel guilty that it was ‘specially ordered for me’ was completely unacceptable. What was meant to be a fun shopping experience, turned out to be completely difficult and invalidating from start to end. I won’t be returning.

Very friendly and helpful staff. Spoken to a few Sales Assistants over my past visits: Volkan, Nathan and Vlad were all a pleasure to talk to. I enjoyed getting to know them and talking about watches. I really appreciated their honest and knowledgeable insights. Great service.

It's been nearly four years since my first visit to Bucherer Rolex. It's opened my eyes to what a level of personal service can be.
Every visit was so welcoming; all staff are extremely polite and helpful.
Joanna was attentive, welcoming from the first minute to where she got to almost know me like a psychiatrist and, with her knowledge and patience, guided me.
When I took my wife last year, she was also so impressed by her intelligence and knowledge in helping her choose her watch.

I had incredibly nice experience, my seller was genuinely nice and helpful. I loved all the attention. Dear Nadya Shahab helped me to find the best gift and in the shortest term possible. Definitely coming back and making this Bucherer my favorite watch shop
Thank you again dear Nadya

My experience of the Bucherer Store in Oxford St, London and the Manageress Hoda Michael leads me to think customer care needs working on ! I was forced to buy £700 of jewellery I didn’t want otherwise they wouldn’t sell me the watch I ordered ! I was blackmailed into having to buy these ear rings just to collect my watch. I was then told by the salesperson for the next watch I would have to buy Hoda Michael Louboutin Shoes or an expensive Handbag and give them to her as a personal gift !!! This boutique only sells to ‘Flippers’ which is obvious by the number of their watches at Grey Market Dealers. There is no question this Boutique is corrupt. I even recorded the whole meeting on my iphone as proof to show the MD Adrian Maronneau of Bucherer in London. He has no interest whatsoever- which shows customer care is zero !

Danilo and Alan were great in helping me get a necklace for my wife's birthday! Thanks again guys!