Pandora King's Cross

I walked into the store at 19.55(Doors were still open) Was greeted with a Hello told the assistant what I exactly what I wanted...only to be told Sorry we are closed!! I thought that was very unprofessional and rude and didn't needed a sale. Obviously wont be coming back😡

Pandora staff Robert was fantastic, helpful and friendly.
Great communication. Such a pleasure. Thank you ♥️

Extremely professional and friendly team!
A very big thank you to Mariana who helped me to choose the perfect birthday gift 🎁

One of the best customer services that I received since I became Pandora client comes from Rebeka. She was extremely patient and helpful resolving my exchange straight away.
Incredibly friendly and smiley person and a lovely person to deal with. I will definitely come back to shop with her.

I was really looking to get a gift today. All service staff ignored me however attended to everyone else promptly who came in after me even as I circled around the counters twice trying to make eye contact for assistance. Staff weren’t smiling nor welcoming and clearly avoided acknowledging me and chatted away among themselves. As though I’m invisible. I’m a Singaporean Chinese vacationing in London - Not sure if this has anything to do with my race or appearance.. I’m dressed normal/presentable and I don’t smell bad I believe. I’m not a demanding person but I had to ask for service and was replied with “sure, one moment” from a stern looking sales rep that sounded reluctant. I had a very negative experience Pandora, St Pancras International. Pandora is after all merely a higher priced costume jewellery shop. There’s no need for staff to act all uppity in this day and age.

Adriana was really pleasant and helpful. A credit to her company.

Had to do an exchange, went smoothly. Very happy with my items. However, I checked multiple times and web says opens at 8.30am. Didn't open till 10 am. Please correct this information on Google.

Staff who served me was rude, to be specific I wasn’t able to catch her name though she had dyed hair that was vibrant & orange. She kept pressuring me to purchase various items though I made it clear I’m only interested in a certain type. As I declined to her attempts to sell me even though I did nicely say I’m not interested she tutted me and said ‘Ok bye’
As a consumer of Pandora for many years I’m absolutely shocked at the service I received here and do not recommend this branch. Management please look into training staff as their customer service skills clearly needs improvement