Rows Jewellers

My fiancé and I came to Row's Jewellers on Saturday looking for an engagement ring. Fay and the other staff in the shop made us feel very welcome and relaxed. They spent a long time answering all our questions and teaching us about diamonds. We came away extremely happy with this beautiful diamond ring and we were able to get an extremely good discount. We will definitely be buying our wedding rings here. Thank you Fay for making a special day all the more fun and enjoyable.

Firstly, I will start by saying that the staff were very pleasant, and our initial consultation went very well so after getting a few quotes we decided to use the Rows Jewellers to get our wedding ring made. It was being made to fit perfectly around an engagement ring.
We were informed that the store would contact us to let us know when to drop our ring off. However, after over 4 weeks no one had contacted us. When we rang to see when to do this there was a lot of confusion around finding our order. This was blamed on them having multiple shops. We were then told in a very jokingly manner that "the shop doesn't run properly when I am not in" by the lady who served us and was on the phone. This gave us very little confidence in their care for our order, so we made the decision not to go forward with our purchase. If they cannot look after our order, how can they look after an antique family ring?
When we visited the shop to explain our frustration and let them know we wouldn't be going ahead with the initial order. The owner was present in the shop and after hearing our story he came over to introduce himself. However, when we were not satisfied with his offer of making the ring in a week as we were still not confident in leaving our engagement ring in the shop, the manner in which he spoke to us was very rude. When he talked to us, he did not make eye contact and continued to fiddle with a necklace he was fixing instead of paying attention to us. The manner in which he spoke to us made us feel like that because we were not spending thousands of pounds we were not worth his full attention. He also turned the situation round to blame us for not contacting them or understanding that they had more than one shop, so it was hard to keep track of orders. His manner and rudeness completely put us off our purchase. We asked for a refund of our £100 deposit, but they would only give us store credit.
I would never recommend this store to anybody.

Not a good service. Bullied into agreeing to get ring resized and then they didn't even get the size right, asked to come back in an hour even though they said it would take twenty minutes, and they said being cash only (dodgy)... And then the ring didn't even fit! Poor service all round. Avoid

Lovely staff, great service. We had some enquiries regarding one of my wife's rings and needed several others sizing. Under an hour and we had three rings sized and cleaned for a very reasonable price.

Would recommend 100%

All I can say is if you have bought something from this company get your diamond checked with a true jeweller.if you know anyone let them know and get it checked

Very nice shop and nice stuff , I bought their earrings and after few weeks back for ring! I am very recommending this beautiful shop!!!!

Best place for buying jewellery. Very good service. Perfect location and perfect products.

Visited this lovely shop today to choose a ring as a Christmas present off my partner. They have an extensive range but I found my perfect ring quite quickly…. The service was second to none, no hard sell and these guys were very knowledgeable. They resized my chosen ring in approx 2, at no extra charge, giving us time to grab some lunch. I absolutely love my new piece of jewellery and would totally recommend this store, fingers crossed it will be very soon.