Robert's Fine Jewellery

A big thank you to Robert from Robert’s Fine Jewellery based on the Upper Level of the Belfry Shopping Centre. I needed my watch battery replaced only to discover the back had been cross threaded when it was previously replaced by a jewellers in Kingston Upon Thames. Robert was excellent in making sure the job got done, and sent it to a watch repairer. This only took a couple of days and Robert also steam cleaned and buffed out the scratches on the strap. I can honestly say the watch hasn’t looked so good in years and everything cost only £15 so can’t recommend this jewellers highly enough.

I’m usually terrible at actually getting round to writing reviews but there’s no way I couldn’t make the effort for Robert and his team after the service I’ve experienced there recently.

My fairly intricate engagement ring broke several years ago and I lost a diamond. After an initial consultation with Robert it became apparent that this wasn’t going to be a quick fix (a previous botched repair from elsewhere complicated things somewhat). Eventually I was able to go through my insurance and they offered my the chance to get it repaired locally rather than through their specialist. I’m so pleased I opted to go locally and through Robert.

From start to finish I’ve been consulted and considered. Every detail has been run past me and they rebuilt the ring around my wedding band and eternity ring which wouldn’t have happened through my insurer. They’ve sent me emails with progress pictures, they’ve invited me in to the store to discuss possibilities (welcoming my children with the odd chocolate along the way) and created the most beautiful ring. It looks exactly the same, albeit it is now a far superior ring, more robust and less susceptible to catching and breaking.

I picked up the finished ring last weekend and the welcome I had was just incredible. I was able to collect it when the jeweller who had made it (sorry I can’t remember your name!) was there and seeing him so pleased with my reaction was just the best. Then to top it off they presented me with the most beautiful bouquet of flowers to thank me for my custom! I was in danger of becoming a sobbing mess in the middle of the shop by that point so I made a quick exit but I was so touched by the care, kindness, pride and professionalism.

I’ve had a more simple repair to another ring carried out there too and the service was just as lovely and welcoming then too.

So, to anyone looking for any guidance with jewellery I can’t recommend this team highly enough.

Great friendly service and got very good price for two gold sovereigns we sold.He also does repairs and the jewellery he sells is exquisite and great value for money. Would recommend going and having a browse

I have just started using roberts jewellers and I’m extremely happy with the polite helpful way I have been treated and I have now commissioned a piece of jewellery for my son . I have had several repairs and alterations done and I’m very happy .

Took a ring in for repair. Very helpful and very well priced. Also - on another occasion - bought a pendant as a gift, helpful service without being pushy. Will be happy to be a repeat customer.

Absolutely the best jewellers around. Fabulous stock together with the best customer service ever makes this a standout business. 100% recommend

Have always felt this shop was too "posh" for me but how wrong I was.Lovely friendly staff and great service. Will definitely recommend to family and friends. Very good price for watch battery and removal of bracelet links. Thank you.

I cannot recommend Robert’s Jewellers enough. They truly help my mum on few items that required repair & cleaning. Truly impressed.